Senior IT Support Specialist
About The Position
This role requires familiarity with a variety of IT concepts, practices, and procedures, relying on experience and judgment to plan and accomplish goals. The specialist will perform a variety of complicated tasks, with training, education, and/or experience in Computer Operations, computer hosting, and Data center operations. The position involves being a subject matter expert, monitoring service delivery and the health of the environment, and preparing, analyzing, summarizing, and presenting data in formats appropriate for decision-making. The role also involves frequent contact with others outside the work group and holding oneself and others accountable for demonstrating GM's values and cultural behaviors.
Requirements
- At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows.
- High level of analytical ability where problems are unusual or difficult.
- High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output.
- Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
- Knowledge and understanding of Corporate/unit policies and procedures.
- Demonstrated technical and professional skills in job-related area.
- Knowledge of computer software and hardware in an enterprise environment.
- Related professional certifications or related education.
Nice To Haves
- Experience with Ubuntu support for 24.04 and newer versions.
- Experience with Mac configurations and automations for deployments and ongoing support.
- Experience with Windows hardware platform (Desktop, Notebook’s, HEVs, mobile sketch tablets).
- Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
- Ability to troubleshoot common WiFi and network issues.
- Inventory management experience including managing hardware inventory audits.
- Experience supporting executives and other VIP users.
- Experience working with ticket and project tracking tools like ServiceNow and Jira.
Responsibilities
- Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams.
- Develop solutions for emerging technologies within the various engineering teams that are onsite and remote.
- Partner with other specialists to advance these solutions into standard GM builds that can be used at other locations and regions.
- Perform onsite support up to 5 days a week.
- Provide Ubuntu support including troubleshooting existing Ubuntu systems and deploying new Ubuntu systems that meet specific hardware requirements.
- Provide onsite support for Windows and Mac systems.
- Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
- Provide remote support for users who may not be onsite.
- Partner with other IT teams to develop new solutions for Ubuntu, Mac and Windows as the need emerges within the local teams.
- Utilize enterprise support tools like Ansible, Chef, Intune and JAMF.
Benefits
- Relocation benefits may be available for this job.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
