Field Network Operations Center - IT Analyst

Oxy•Midland, CA

1d•Onsite

About The Position

The Field Network Centralized Operations IT Analyst will support Oxy’s Onshore Resources and Carbon Management assets by monitoring, troubleshooting, and escalating telecommunications, network, SCADA, automation, and IT service issues. This role serves as a key point of response for network and service alarms, outage communications, ticket management, and coordination with field, automation, IT, engineering, and vendor teams to help restore services quickly and reduce customer impact. The ideal candidate is technically curious, detail-oriented, disciplined under pressure, and comfortable working a 12-hour rotating shift schedule in a fast-paced operations environment.

Requirements

Information Systems and Network experience
Ability to remotely troubleshoot communication issues between SCADA System and end devices
Ability to remotely troubleshoot communication issues on core network infrastructure
Cyber security troubleshooting
Ability to troubleshoot OPC and applications
Ability to troubleshoot Automation laptops and desktops
Willing to work 12-hour shifts from 7am-7pm Central Time (Week 1: Mon, Tues, Fri, Sat, Sun; Week 2: Weds, Thurs)
Strong pattern recognition skills/good at interpreting data and graphs
Strong decision-making skills
Discipline and attention to detail to deliver quality work
Strong English communication skills and the ability to work with a variety of different technical and non-technical personnel
Thorough understanding and use of Microsoft Office Suite

Nice To Haves

College graduate in Computer Science, MIS, Engineering, or a related field preferred; Equivalent work experience pertaining to information technologies, project management, and / or telecommunications may be acceptable.
Relevant work experience (e.g. NOC, data analytics, customer service, telecom industry, tech industry)
Strong understanding of process development and runbook documentation
Experienced shift work
Passion for technology
Ambition to learn and progress
Strong interpersonal skills
Fast learner

Responsibilities

Perform reactive monitoring, troubleshooting, and working to resolve or escalate telecommunication and IT related issues within Oxy’s Onshore Resources and Carbon Management (ORCM) assets.
Perform initial triage, escalation, and resolution of network and service monitored alerts and troubles.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
Identify, notify, and escalate network and service issues.
Respond to network and service alarms with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network and service impacting events and major customer-impacting incidents.
Act as a technical escalation for the Automation and IT teams.
Respond to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
Under supervision, manage outage calls to drive quick resolution to customer-impacting issues.
Handle and appropriately direct incoming trouble calls.
Work closely with ORCM automation and IT teams to resolve service issues.
Escalate and resolve network problems / faults with appropriate parties.
Track and update problems in the trouble ticketing system.
Monitor traffic patterns to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
Identify alarm correlations and appropriate response actions for future automation.
Perform other duties as requested by manager.