Network Operations Center Analyst

Booz Allen Hamilton•McLean, VA

2d•$62,000 - $141,000•Onsite

About The Position

The ESOC Engineer oversees the monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24x7 mission-critical environment. They provide technical support to escalated issues, ensuring quick resolution of any issues affecting enterprise services. The ideal candidate is self-motivated, quick to learn, and proven in fast-paced, collaborative environments. Strong IT skills, attention to detail, effective communication, and a customer-focused attitude are essential. Responsibilities include troubleshooting and resolving service issues efficiently using networking tools, coordinating with service owners to resolve disruptions, and working with the Service Desk to identity potential wide spread issues and ensure a rapid escalation. The position requires working in a shift-based environment. Monitor and troubleshoot incident management of the network and services in a 24x7 fast-paced environment. Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization. Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools. ESOC Engineers work in shifts, and this position is expected to support operations Wednesday through Saturday from 6am to 4pm Eastern. As we transition towards Agentic Infrastructure Operations and Monitoring, this position will be instrumental in identifying AI-driven opportunities and implementing leveraging AI tools to enhance issue detection and facilitate automated problem resolution. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

2+ years of experience in a technical operations environment
Experience developing basic scripts
Experience with technical customer support
Knowledge of Linux and UNIX, Windows, and Networks
Knowledge of ServiceNow or ticketing systems
Knowledge of ITIL concepts
Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments
Ability to support a 6am to 4pm, Wednesday through Saturday shift
Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree
U.S. citizenship is required

Nice To Haves

Experience with ServiceNow
Experience with Dynatrace or other enterprise infrastructure monitoring tools

Responsibilities

Monitor and troubleshoot incident management of the network and services in a 24x7 fast-paced environment.
Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization.
Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools.
Identify AI-driven opportunities and implement leveraging AI tools to enhance issue detection and facilitate automated problem resolution.