Supervisor, IT Network Operations

Panasonic • Irvine, CA

5d • Hybrid

About The Position

Responsible and accountable to supervise and ensure the streamlined operations within the IT Operations for all PAC network and system administrative staff members. Plans, coordinates, direct, and designs IT network related activities. Works closely with the IT executive/leadership staff and decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Requirements

• Strong technical knowledge of network operating systems, including all MS Windows & Linux based platforms.
• Strong technical knowledge of current network hardware, protocols and standards.
• Demonstrated application support experience.
• Demonstrated knowledge of programming languages.
• Extensive and proven track record in IT Security principles & understanding and application of IT Workplace Law.
• Proven experience in IT infrastructure planning and development.
• In-depth knowledge of applicable data privacy practices and laws.
• Strong understanding of project management principles.
• Strong leadership skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to perform general mathematical calculations for the purpose of creating business cases, budgets and so on.
• Proven analytical, evaluative and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Demonstrated experience working in a team-oriented, collaborative environment.

Nice To Haves

• Training/qualification in UNIX/Linux, Apple Mac, ITIL, Prince desired but not mandatory.
• ITIL Service Management qualification is strongly desired.

Responsibilities

• Supervise the deployment, monitoring, maintenance, development, upgrade and support of all IT network based systems, including server hardware, server applications, operating systems and all other related technologies.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Analyze existing operations and make recommendations to the Global Network Operations Manager & other IT leaders for the improvement and growth of the network infrastructure and IT systems.
• Oversee operations-related projects and project portfolio.
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Keep current with the latest technologies
• Supervise financial aspects of the IT Department, including planning and purchasing and assisting in budget review.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Supervise staff's provision of end-user service delivery & support.
• Ensure the efficient utilization of IT resources – including personnel and equipment – across all regions.
• Supervise IT department operational planning/projects.
• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.
• Assist in development and implementation of functional policies and procedures.
• Practice asset management for IT network operations hardware, software and equipment.
• Establish and maintain regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent IT activities.

Benefits

• Flexible-hybrid work opportunities.
• Unlimited PTO for exempt salaried employees.
• 14 vacation days per year + 7 sick days + 3 personal days for non-exempt hourly employees.
• 11 company paid holidays per year.
• Paid company-wide shut down in the U.S. between Christmas and New Year.
• Medical insurance offerings from Aetna and Kaiser (CA &HI).
• Dental PPO and DMO options.
• Vision insurance through EyeMed or VSP.
• 401K with 50% match on up to 8% contribution.
• Wellness Program.
• Counseling services.
• FSA & HSA.
• Life Insurance for employee, spouse and child.
• AD&D Insurance.
• Long-term and Short-term disability.
• Critical Illness Insurance.
• Accident Insurance.
• Legal Assistance.
• Pet Insurance.
• Identity Theft Protection.
• Dependent Care FLSA.
• Education Assistance.
• Commuter Program.
• Employee Purchase Program.
• Service Award Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager