IT Operations Supervisor

Xcel Energy • Denver, CO

6d • $84,900 - $120,600 • Hybrid

About The Position

The IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks, and support service restoration. This is a hybrid, week day evenings shift position located in Denver, CO, operating within a 24/7 environment that supports continuous business operations.

Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Two years of prior people leadership experience.
• Five years of related functional experience.
• Strong communication skills, effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Knowledge of technical products within the operational domain.
• Experience effectively managing system or equipment change deployment.
• Demonstrated ability to handle multiple activities simultaneously.
• Demonstrated ability to develop effective working relationships with diverse work groups.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Nice To Haves

• Experience with Incident or Event Management.
• Technical knowledge with network systems - layers 1-7.
• Experience coaching, training and developing their team members.

Responsibilities

• Maintain and enforce support procedures.
• Maintain IT knowledge base information.
• Oversee, measure and assess performance of services provided by the team.
• Report performance outcomes and risks, with recommended actions.
• Lead efforts to identify and deploy continuous process improvement.
• Serve as an escalation point for service and/or problem resolution.
• Forecast and manage expenses to budget.
• Lead and manage the performance and development of staff.
• Lead priorities and manage work performance of staff and managed contractors.
• Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.
• Schedule resources to workload.
• Manage demand for services as it pertains to IT Strategic priorities.
• Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
• Provide expert working knowledge of respective domain to team.
• Stays abreast of industry and technology trends.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager