IT Supervisor

State of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

The Louisiana State Employees’ Retirement System (LASERS) is seeking an experienced IT professional to serve as its IT Technical Support Supervisor within the Information Technology Division. LASERS administers retirement and related benefits for more than 150,000 members and their families, guided by a mission to provide a sound retirement plan through prudent management and exceptional service. The systems this position protects and maintains are central to delivering on that promise. Reporting within IT management, the IT Technical Support Supervisor oversees the network, server, and telephony infrastructure that keep LASERS running. The role blends hands-on systems administration with people leadership: the supervisor manages and develops a small technical team. Success in this role calls for deep technical expertise across enterprise networks, servers, and security tools; sound judgment in vendor selection and disaster-recovery planning; and the leadership to coach a team, set clear goals, and hold work to a high standard. It is an opportunity to take ownership of mission-critical systems and do work that has a direct and lasting impact on the retirement security of Louisiana’s public servants.

Requirements

Six years of experience in information technology; OR Six years of full-time work experience in any field plus four years of experience in information technology; OR An associate's degree in information technology plus four years of experience in information technology; OR A bachelor’s degree plus four years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR A master’s degree plus three years of experience in information technology.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

Serves as lead server administrator and senior technical specialist responsible for the design, implementation, security, and continuous operation of LASERS’ hybrid cloud environment, spanning on-premises server and storage infrastructure, Microsoft Azure, and Microsoft 365 cloud services.
Supervise an IT Technical Support Analyst 3 and an IT Technical Specialist 1.
Server, SAN, telephony, and switch implementation, monitoring, enhancement, and troubleshooting, as well as updates to the environment.