Manager, IT (Hospitality)

Canucks Sports & Entertainment (CSE)•Vancouver, BC

About The Position

The Manager, IT Hospitality Technology is a hands-on leadership role responsible for the delivery and day-to-day operation of hospitality technology across Canucks Sports & Entertainment, Top Table Group, and Aquilini Group properties. This role is as much about doing as it is about leading. The Manager will be an active participant in technical support, troubleshooting, and project execution alongside the team, while also providing coaching, coordination, and direction to a group of IT Hospitality Analysts. The right candidate is someone who takes pride in personal technical contribution and sees hands-on work as a core part of the job, not a step below it. In addition to operational responsibilities, the Manager will contribute to future planning and budgeting for hospitality and client-facing technology, manage vendor relationships, and drive cost-effective service delivery across the portfolio.

Requirements

Bachelor’s degree in a technology or business-related discipline, with 5 years of experience in related roles within the hospitality and/or retail industry.
Minimum 2-3 years of direct, hands-on experience with Point-of-Sale systems, payment processing software, and retail technology.
Demonstrated track record of personal technical contribution alongside team leadership — this role requires both.
Excellent communication skills with the ability to translate complex technology concepts into accessible business terms.
Demonstrated leadership and coaching skills, with the ability to develop and support a small team.
Highly organized, with the ability to balance priorities, manage multiple workstreams, and maintain attention to detail.
Strong problem solving and troubleshooting skills, with a willingness to dig in personally.
Exceptional customer service skills and a professional, approachable manner with end users at all levels.
Ability to thrive in a fast-paced, team-oriented, live event environment.
Valid driver’s license.
Ability to work flexible and extended hours, including evenings, weekends, and event days as required.

Nice To Haves

Experience with digital signage and IPTV services is a strong asset

Responsibilities

Actively participate in the IT Hospitality support rotation, including evenings, weekends, and event days as required.
Troubleshoot and resolve issues across POS systems, payment processing, mobile payments, digital signage, IPTV, and F&B warehouse technology.
Serve as a senior technical escalation point for the team, providing direct support on complex or time-sensitive issues.
Lead hands-on project execution for hospitality technology initiatives, from installation through to go-live and steady state.
Maintain and improve technical documentation, processes, and runbooks for the hospitality technology environment.
Manage and coordinate IT Hospitality Analyst team members in their daily support duties, fostering a service-first culture.
Provide performance coaching, feedback, and professional development guidance to direct reports.
Lead, grow, and develop a team of professionals delivering IT Hospitality services across the organization.
Manage F&B digital signage and IPTV distribution services, including content support and coordination.
Lead maintenance, upgrades, and support for IPTV and digital signage infrastructure.
Develop and manage hospitality technology plans, schedules, policies, and budgets across CSE, Aquilini Group, and Top Table.
Manage vendor relationships and service agreements, ensuring accountability and value for the organization.
Liaise with operational departments to identify, analyze, and resolve technology-related issues.
Lead project planning and management for hospitality technology initiatives, ensuring on-time and on-budget delivery.