HOSPITALITY IT MANAGER

GATE HR•Ponte Vedra Beach, FL

4d•Hybrid

About The Position

GATE Hospitality Group is looking for an Information Technology Manager that can provide hands-on management of a small team of technology professionals. Successful candidates must demonstrate leadership skills in a fast-paced hospitality environment while maintaining outstanding customer service. The Information Technology Manager is responsible for prioritizing technical support requests, coordinating IT staff, and ensuring the reliability, security, and performance of technology systems across multiple properties.

Requirements

Ability to read, write, speak, follow and give written and/or oral directions in English
High School Diploma or equivalent
Bachelor’s degree in computer science, or an equivalent combination of education and relevant experience
5+ Years of IT management work experience
5+ Years of technical experience in a Windows based environment with 250+ users
5+ Years of technical experience with server and network administration and troubleshooting
Valid Driver’s License
Good overall knowledge of programming concepts, software development cycles, and associated tools and platforms
Knowledge of applicable IT laws, policies and regulations
Advanced overall knowledge of networking, operating systems and server architectures

Nice To Haves

Expertise in the following platforms desirable: Avaya Communications Manager, Cisco, Meraki, Ruckus, Aruba, VMware, Nutanix, Barracuda, Veeam

Responsibilities

Prioritizing technical support requests
Coordinating IT staff
Ensuring the reliability, security, and performance of technology systems across multiple properties
Coordinate all technical activities for the Ponte Vedra Inn & Club, The Lodge & Club, Epping Forest Yacht & Country Club, and the River Club
Support a variety of technical functions such as structured cabling, phone system changes, workstation troubleshooting and imaging, server deployments and upgrades, firewall and network switch administration, as well as application support
Provide a high level of IT support services to guests and staff
24 hour coverage of the computer systems, either on site or remotely depending on business needs
Employ, train, supervise, and recommend salary levels and terminate all department personnel
Minimize the costs of unit operations and safeguard the property and reputation of the Club
Staff performance appraisals done on a timely and consistent basis
Administration and monitoring of all technical equipment and systems
Planning and implementation of maintenance and upgrades to equipment, operating systems, firewalls, anti-virus protection and other general systems and applications necessary to the efficient support of the business applications
Development and Maintenance of system documentation including network diagrams, inventory records, and operating procedures
Monitoring backup systems to assure that all systems and data are appropriately protected and that disaster recovery data and procedures will be available when needed
Responding to work tickets for system tasks in accordance with established SLA standards
Configuration and deployment of new servers, end user equipment, and networking equipment
Proactive maintenance of service pack and patch status on all servers and workstations
Supporting and enforcing security policies
Ensure the consistency and maintainability of existing and new applications by creating, maintaining and enforcing standards and procedures (including SOPs) for implementing technical solutions
Applying technical expertise in the following areas to support of the hotel systems: Server operating systems, as well as features and roles; Workstation operating systems; Routing, switching, wireless, and firewalls; Office 365
Manage all licensing. Microsoft as well as application licensing
Attend general staff meetings, communicating with the other departments about current activities
Perform and follow up on any other duties as assigned by the Controller or General Manager