Manager - IT EPIC

Presbyterian Healthcare Services

4d • Onsite

About The Position

The Manager, IT Services manages one or more IT services, including implementation, support, enhancement, and customer relationships. The role analyzes, plans, organizes, and leads teams while managing risk, workload, scope, resource capacity, schedules, and budgets. It also maintains process documentation for owned services and oversees enhancements to those processes.

The manager contributes to IT process and policy changes, recommends changes for senior leadership approval, and ensures the team follows organizational and departmental processes and policies. The role oversees regulatory compliance, ITIL service management, customer service, and relationships with senior business operational leaders for assigned applications and technologies. It coordinates communication among executive sponsors, process owners, project teams, customers, peers, and other stakeholders, and requires knowledge across multiple infrastructure platforms and processes.

The position provides cost and benefit forecasting input to IT leadership and collaborates with project sponsors, business and technical partners, subject matter experts, end users, internal and third-party technical resources, senior management, and executives to deliver and support applications. It aligns enterprise application strategy with business strategy and works across IT functions and business stakeholders. The role is based at the Reverend Hugh Cooper Administrative Center and works day shift.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience; six years of relevant experience may substitute for the bachelor's degree.
• Four years of relevant experience; healthcare experience is preferred.
• Four years of relevant experience in healthcare and/or Epic experience is required.
• Two to five years of experience working in IT operations.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Strong critical-thinking and decision-making skills.
• Excellent project management skills and a strong ability to prioritize.
• Firm grasp of IT infrastructure and operations best practices.

Nice To Haves

• Healthcare experience.
• Epic certifications.

Responsibilities

• Lead team-specific communications and drive execution of strategic plans, IT solutions, and business priorities.
• Manage clinical application portfolios, projects, operating and capital budgets, vendor contracts, and overall financial performance.
• Serve as Service Owner for assigned applications, ensuring systems are maintained, supported, secure, and aligned with customer needs.
• Lead major IT initiatives, including implementation of new systems and services, and identify opportunities to improve cost, productivity, infrastructure, and processes.
• Partner with stakeholders and customers to understand business requirements, develop technology solutions, and maintain strong customer relationships.
• Manage vendor performance, contracts, renewals, SLAs, KPIs, ROI, invoicing, compliance reviews, and ongoing vendor strategy.
• Lead and develop staff through hiring, onboarding, one-on-ones, coaching, performance management, training, accountability, recognition, and team engagement.
• Ensure operational excellence through regulatory compliance, project and portfolio reporting, capacity planning, service request approvals, production SLAs, risk management, and escalation of major issues.
• Manage process documentation for owned services and oversee enhancements to those processes.
• Contribute recommendations for IT process and policy changes and ensure team adherence to organizational and departmental processes and policies.
• Coordinate and communicate among executive sponsors, process owners, project teams, customers, peers, and other stakeholders.
• Provide input to IT leadership for forecasting costs and benefits related to process improvement goals.
• Align enterprise application strategy with business strategy and work with cross-functional IT areas and business stakeholders.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability insurance.
• Group term life insurance.
• Optional voluntary benefits.
• Employee Wellness rewards program, with opportunities to earn gift cards through wellness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager