Manager, IT - AV Collaboration Engineer

Kraft Heinz•Chicago, IL

About The Position

The Manager, IT - AV Collaboration Engineer is responsible for engineering, designing, implementing, and continuously improving enterprise audiovisual (AV) and unified communications technologies. The role ensures reliable, secure, and consistent collaboration experiences across corporate and sales offices, executive spaces, manufacturing locations, and remote work environments. It owns technical standards and solutions for conferencing platforms, room technologies, AV infrastructure, and related collaboration services, working closely with Operations, Facilities, Network, Security, Infrastructure, business stakeholders, and external vendors. The position engineers and supports collaboration platforms and AV infrastructure, including Microsoft Teams Rooms, Crestron, Logitech, room systems, digital signage, AV-over-IP, audio processing, cameras, microphones, displays, and related technologies. It establishes standards, reference architectures, room designs, lifecycle roadmaps, and repeatable deployment and automation practices. The role provides Tier 3 engineering support, leads root-cause analysis and corrective action, improves monitoring and operational processes, and maintains asset and configuration information. It also leads technical delivery for office renovations, new sites, room deployments, and technology refreshes; coordinates implementation and commissioning; and manages technical relationships with integrators, manufacturers, service providers, and other partners. The engineer creates and maintains architecture diagrams, standards, procedures, support materials, knowledge articles, and end-user guidance. The stated new-hire base salary range is $104,200–$130,200. The position is eligible for a performance-based bonus. Benefits include healthcare and protection coverage, savings programs, wellbeing resources, paid time off, company holidays, and flexible work arrangements. The listed location is Chicago/Aon Center.

Requirements

At least 5 years of hands-on experience engineering, deploying, and supporting enterprise AV, video conferencing, or unified communications solutions.
Strong experience with Microsoft Teams Rooms and enterprise conferencing environments.
Hands-on knowledge of AV system design, audio/video signal flow, control systems, cameras, microphones, displays, audio processing, routing/switching, and room integration.
Experience troubleshooting complex AV issues across endpoints, networks, platforms, and integrated systems.
Working knowledge of enterprise networking concepts relevant to AV and unified communications, including TCP/IP, VLANs, QoS, multicast, and AV-over-IP.
Experience developing technical standards, designs, documentation, and lifecycle plans for enterprise technology environments.
Experience working with AV integrators, technology vendors, managed service providers, and cross-functional infrastructure teams.
Strong communication, problem-solving, project coordination, and stakeholder-management skills.

Nice To Haves

Bachelor's degree in information systems, Engineering, Computer Science, or a related field, or equivalent relevant experience.
Microsoft Teams or Microsoft 365 certification relevant to collaboration technologies.
CTS (Certified Technology Specialist) or related AV industry certification.
Crestron, Logitech, Biamp, QSC, Cisco, Poly, or other relevant manufacturer certifications.
Experience with Microsoft Teams Phone, Direct Routing, SIP, digital signage, AV-over-IP, enterprise monitoring, and automation platforms.
Experience with ServiceNow or similar IT service-management platforms.
Experience supporting AV environments across corporate, manufacturing, and geographically distributed locations.

Responsibilities

Engineer, deploy, and support enterprise collaboration solutions, including Microsoft Teams Rooms, Crestron, Logitech, and other conferencing technologies.
Manage room configurations, device provisioning, conferencing policies, platform integrations, and technical standards.
Develop repeatable engineering patterns and automation to improve deployment consistency, reliability, monitoring, and supportability.
Evaluate emerging collaboration technologies, lead proofs of concept and pilot programs, and recommend technologies for enterprise adoption.
Design and implement AV solutions for conference rooms, training rooms, executive spaces, digital signage, and manufacturing environments.
Create and maintain enterprise AV standards, reference architectures, room designs, bills of materials, deployment guidelines, and engineering documentation.
Establish lifecycle standards and roadmaps for AV hardware, software, firmware, and room technologies.
Provide Tier 3 engineering support for complex AV and collaboration incidents and problems.
Lead root-cause analysis for recurring or high-impact issues and implement permanent corrective actions.
Guide managed service and support partners in troubleshooting audio, video, networking, device, and conferencing issues.
Define and improve monitoring, health reporting, performance metrics, and operational processes for the AV environment.
Maintain accurate asset, configuration, and lifecycle information for deployed AV technologies.
Develop technical designs, solution options, project estimates, and pitch decks for collaboration and AV initiatives.
Lead technical delivery of AV workstreams for office renovations, new sites, conference-room deployments, and technology refreshes.
Coordinate with Facilities, Construction, Network, Security, Infrastructure, and vendor teams to ensure solutions meet enterprise standards and technical requirements.
Develop business cases and funding requests for future collaboration initiatives and lifecycle investments.
Validate solution designs, oversee implementation and commissioning, and ensure appropriate testing and operational handoff.
Provide technical direction to AV integrators, hardware manufacturers, managed service providers, and other technology partners.
Review vendor designs, statements of work, and technical proposals for alignment with enterprise standards and architecture.
Coordinate equipment procurement, maintenance, licensing, warranties, and support requirements.
Hold partners accountable for technical quality, documentation, and successful delivery.
Create and maintain architecture diagrams, technical standards, engineering procedures, support documentation, and knowledge articles.
Develop technical and end-user guidance to enable effective adoption and support of collaboration technologies.