AV/IT Systems Analyst
About The Position
The AV/IT Systems Analyst, Support Technology is an onsite role in Redwood City, California, providing responsive, white-glove technical support to internal users, primarily the executive leadership team. The position is also a core member of the audiovisual and live event production team, responsible for the technical setup and execution of monthly company town halls and department-wide all-hands events. The role calls for strong IT fundamentals, a calm and professional presence, clear communication, and hands-on live-production experience. The analyst delivers executive support across laptops, mobile devices, conferencing, and business applications; anticipates technology needs for meetings, presentations, travel, and high-visibility events; and keeps conference rooms and presentation systems ready. The role owns town hall and all-hands production from planning and load-in through rehearsals, live execution, and teardown, while resolving technical issues and ensuring reliable livestream and in-room experiences. The position also involves independently troubleshooting hardware, software, network, access, and application issues; scripting and automating tasks with PowerShell; documenting support interactions and resolutions; and contributing to process improvement and adoption of data, automation, AI, and emerging technologies. The analyst works independently as the sole support contact in the Redwood City office and must be able to work flexible hours around executive events and town halls.
Requirements
- At least 5 years of experience in a technical support role, preferably in a corporate environment, including direct experience supporting executives or VIPs.
- Hands-on live event AV production experience, including audio mixers, stage lighting, multi-camera PTZ systems, video switching, video walls, and live streaming or broadcast platforms.
- Strong knowledge of Windows and macOS, JAMF, Microsoft 365, Azure Active Directory, Microsoft Exchange Admin Center, and Microsoft Intune / Endpoint Manager.
- Hands-on Active Directory and Azure AD administration experience.
- Strong networking knowledge, including TCP/IP, DNS, DHCP, VPN, and troubleshooting, with attention to bandwidth and reliability for live streaming.
- Proficiency writing PowerShell scripts from scratch for user management, system diagnostics, and automation.
- Exceptional communication and customer-service skills, with discretion, professionalism, and confidentiality when supporting senior executives in high-pressure situations.
- Ability to work independently as the sole support contact in the Redwood City office.
- Ability to lift up to 50 lbs, use ladders, and set up and tear down staging and production gear.
- Ability to work flexible hours, including early mornings and evenings, around town halls and executive events.
- High school diploma or equivalent.
Nice To Haves
- Bachelor's degree in Information Technology or a related field.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- JAMF 100 certification.
- MS-900 certification.
- AZ-900 certification.
- MD-102 certification.
- AVIXA CTS certification, noted as a strong plus.
Responsibilities
- Provide discreet, responsive technical support to C-Suite executives across laptops, mobile devices, conferencing, and business applications.
- Build trusted relationships with senior leaders, assistants, and their teams, serving as a reliable partner in high-pressure situations.
- Anticipate executive technology needs and prepare equipment for meetings, presentations, travel, and high-visibility events.
- Keep executive conference rooms, video conferencing systems, and presentation equipment ready and rehearsed.
- Own the technical production of monthly town halls and department-wide all-hands events, from planning and load-in through live execution and teardown.
- Conduct technical rehearsals and dry runs, and troubleshoot audiovisual, streaming, and networking issues during live events.
- Deliver reliable livestream and in-room experiences for remote and global employees.
- Diagnose and resolve complex hardware, software, network, VPN, mailbox, shared-drive, and application-access issues using independent investigation and root cause analysis.
- Write and execute PowerShell scripts to automate repetitive tasks, manage users in bulk, and gather system diagnostics.
- Take ownership of support issues through successful resolution and document interactions, steps taken, findings, and root causes in the ticketing system.
- Escalate issues when warranted after thorough investigation and provide detailed documentation.
- Collaborate with IT teams to identify and implement process improvements and best practices.
- Train and guide peers and users on basic IT procedures and best practices, and assist the Service Desk with phone queue support as needed.
- Stay current with IT, AV, and live-production technologies and recommend equipment upgrades where valuable.
- Apply AI, data, and digital tools to improve efficiency, quality, decisions, and outcomes; contribute to continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
