AV/IT Systems Analyst

Fanatics Commerce • Redwood City, CA

1d • Onsite

About The Position

The AV/IT Systems Analyst, Support Technology is an on-site role in Redwood City, California, responsible for responsive, white-glove technical support for internal users, with a primary focus on the C-Suite. The analyst serves as a trusted technical partner to senior leaders and provides discreet support across laptops, mobile devices, conferencing, and business applications. The role also owns the technical setup and execution of monthly company town halls and department-wide all-hands events, delivering reliable livestream and in-room experiences for employees globally.

This role combines strong IT support fundamentals with hands-on audiovisual and live-event production experience. The analyst independently investigates and resolves technical issues, automates tasks with PowerShell, documents support work, and collaborates with other IT teams to improve processes. The position requires working independently as the sole support contact in the Redwood City office, and flexible hours—including early mornings and evenings—around executive events and town halls.

Requirements

• At least 5 years of experience in a technical support role, preferably in a corporate environment, including direct executive or VIP support.
• Hands-on live-event AV production experience, including audio mixers, stage lighting, multi-camera PTZ systems, video switching, video walls, and live-streaming or broadcast platforms.
• Strong knowledge of Windows and macOS, JAMF, Microsoft 365, Azure Active Directory, Microsoft Exchange Admin Center, and Microsoft Intune/Endpoint Manager.
• Hands-on Active Directory and Azure AD administration experience.
• Strong networking knowledge, including TCP/IP, DNS, DHCP, VPN, and troubleshooting, with attention to bandwidth and reliability for live streaming.
• Ability to write PowerShell scripts from scratch for user management, system diagnostics, and automation.
• Exceptional communication and customer-service skills, with discretion, professionalism, and confidentiality when supporting senior executives in high-pressure situations.
• Ability to work independently as the sole support contact in the Redwood City office.
• Ability to lift up to 50 pounds, use ladders, and set up and tear down staging and production equipment.
• Ability to work flexible hours, including early mornings and evenings, around town halls and executive events.
• High school diploma or equivalent.

Nice To Haves

• Bachelor's degree in Information Technology or a related field.
• Certifications such as CompTIA A+, Network+, JAMF 100, MS-900, AZ-900, or MD-102.
• AVIXA CTS certification.

Responsibilities

• Build trusted relationships with senior leaders, their assistants, and their teams, serving as a reliable partner in high-pressure situations.
• Collaborate with other IT teams to identify and implement process improvements and best practices.
• Train and guide peers and users on basic IT procedures and best practices, and assist the Service Desk phone queue as needed.
• Provide discreet, responsive technical support to C-Suite users across laptops, mobile devices, conferencing, and business applications.
• Anticipate executive technology needs and prepare equipment for meetings, presentations, travel, and high-visibility events.
• Keep executive conference rooms, video conferencing systems, and presentation equipment ready and rehearsed.
• Deliver reliable livestream and in-room experiences for remote and global employees at town halls.
• Independently diagnose and resolve complex hardware, software, network, VPN, mailbox, shared-drive, and application-access issues through root cause analysis.
• Write and execute PowerShell scripts to automate repetitive work, manage users in bulk, and gather system diagnostics.
• Stay current with IT, AV, and live-production technologies and recommend equipment upgrades where valuable.
• Own end-to-end technical production for monthly town halls and all-hands events, from planning and load-in through live execution and teardown.
• Conduct technical rehearsals and dry runs, and troubleshoot AV, streaming, and networking issues during events.
• Take issues through resolution and document interactions, resolution steps, findings, and root cause analysis in the ticketing system.
• Apply AI, data, and digital tools to improve efficiency, quality, decision-making, and performance, while contributing to continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED