IT and Business Systems Manager

Nemo Equipment Inc•Dover, NH

13d

About The Position

NEMO Equipment is looking for a Manager, IT and Business Systems to provide the guidance, direction, and hands-on technical leadership that our business systems need. This is a working leadership role, not a pure strategy role. You will set priorities, coach, and direct the Business Systems Engineer, weigh in on vendor and architecture decisions, and stay close enough to the systems themselves (NetSuite, SQL Server, Celigo Integrator.io, Microsoft 365) to get into the details when it matters, not just review status updates. Think of the pairing as manager and builder: you bring the direction, judgment, and hands-on push when needed; the Business Systems Engineer owns the day-to-day build, configuration, and troubleshooting. You are comfortable operating as a strategic architect (future-state design, vendor evaluation, phased rollout) and a hands-on builder in the same week, making the daily calls that keep NEMO's systems reliable while owning the accountability, prioritization, and governance that an individual contributor role cannot carry alone. This role reports to the Director of Logistics and works closely with Finance, Logistics, Sales, and Product teams across a lean, fast-moving organization.

Requirements

Demonstrated, hands-on experience acting as an administrator for one or more ERP systems, including integrations, automations, and data integrity.
Strong proficiency in SQL, including writing queries, data modeling, and reporting.
Fluency across modern IT infrastructure, cloud architecture, cybersecurity, and SaaS ecosystems, with the ability to make informed decisions on tooling, vendors, and architecture without being a specialist in each area.
Strong people-management skills: prioritization, coaching, and performance management for a technically senior direct report in a lean, fast-moving environment.

Nice To Haves

NetSuite administration experience. NetSuite OneWorld is a significant plus.
Integration Platform as a Service experience. Celigo Integrator.io preferred.
Experience with EDI systems and retail or logistics trading partner integrations.
Microsoft SQL Server Management Studio.
SQL Server Reporting Services (SSRS).
Visual Studio.
Master Data Management.
Business Intelligence platform experience. Power BI preferred.
Microsoft 365 Suite depth, including Power Platform.
PLM and PIM systems.
Change control methodology and documentation.
Additional technical depth: Git and version control, JavaScript, IIS and ASP.NET, Microsoft Azure.

Responsibilities

Shape NEMO's future-state systems architecture, evaluating current tools for untapped capability before recommending replacement.
Support the process of identifying and executing a path to a single source of truth for reporting that teams across the organization can trust.
Serve as NEMO's internal NetSuite administrator, owning system configuration, user management, workflow automation, and ongoing optimization.
Evaluate and implement new NetSuite functionality as the business scales, including NetSuite OneWorld capabilities.
Set priorities, review technical work before deployment, and provide architectural judgment on a broad and technically demanding workload.
Roll up your sleeves on configuration, integration, and troubleshooting when it matters, to increase efficiency and robustness across the systems function.
Ensure the robustness and data integrity of SQL Server environments while optimizing and improving reporting as required by functional leaders.
Serve as NEMO's primary point of contact with our Managed Service Provider, directing their Client Technology Manager on priorities and day-to-day execution.
Stay current on AI technologies as they pertain to NEMO's business systems and operational workflows.
Serve as a go-to resource for AI tool adoption and training across the organization.
Positively contribute to the NEMO culture, engaging collaboratively across teams, maintaining a positive attitude, and supporting a culture of integrity, respect, and adventure.
Demonstrate a high degree of professionalism in communication and teamwork with co-workers.
Other duties as assigned.