Manager, International Students & Immigration Services

St. George's University•Englewood, CO

About The Position

The Manager, International Students & Immigration Services serves as the operational lead and subject-matter expert for international student and immigration services across Medforth Global Healthcare Education (MGE), with primary responsibility for supporting Rocky Vista University (RVU) students. The position coordinates with RVU’s Principal Designated School Official (PDSO), who oversees the F-1 international student program and SEVIS activities. Depending on location and under the PDSO’s oversight, the Manager may handle day-to-day F-1 and SEVIS operations, including Form I-20 issuance and SEVIS record maintenance. The position also provides operational immigration support for St. George’s University (SGU) students, particularly those participating in clinical education and training in the United States or United Kingdom. This is a highly student-facing, hands-on functional manager and individual contributor role. The Manager personally manages student cases, guides students through immigration requirements and institutional processes, maintains operational procedures and records, and coordinates across university and MGE teams. The role supports students throughout their educational lifecycle, including enrollment changes, travel, clinical placements, and other circumstances that could affect immigration status or participation in an educational program. Complex matters requiring legal or regulatory interpretation are escalated to Legal, Compliance, or qualified immigration counsel. The Manager serves as an RVU Designated School Official (DSO), supporting F-1 students and SEVIS operations under the RVU PDSO’s direction. The role also supports immigration-related matters for SGU students, including visa support letters for US clinical rotations and coordination of UK visa documentation for clinical training. The position develops and improves processes, communications, tracking, reporting, training, and cross-functional escalation pathways, and monitors immigration and visa developments that may affect students. The position is associated with Medforth Global Healthcare Education (MGE) and supports Rocky Vista University (RVU) and St. George’s University (SGU). The preferred location is Colorado, Utah, or Montana, or remote. It reports to the Chief Enrollment Services and Student Operations Officer on a temporary basis.

Requirements

Bachelor’s degree from an accredited institution.
At least five years of progressively responsible experience in international student services, immigration operations, higher education administration, student services, or a closely related area.
Working knowledge of F-1, J-1, B-1, and H-1B student and exchange visitor regulations, SEVIS requirements, and institutional responsibilities for maintaining an F-1 international student program.
Experience managing immigration-related student cases, including evaluating documentation, monitoring deadlines, communicating requirements, and coordinating resolution of complex or time-sensitive matters.
Experience providing direct, student-facing services and advising students on institutional immigration processes, requirements, and responsibilities.
Ability to interpret regulatory requirements and translate them into clear operational processes, procedures, and student communications.
Experience working cross-functionally with offices such as the Registrar, Student Affairs, Admissions, academic operations, Clinical Education, Legal, or Compliance.
Strong organizational and case-management skills, including the ability to independently manage multiple cases, regulatory deadlines, and competing priorities.
Excellent written and verbal communication skills and ability to explain complex requirements clearly to students and institutional stakeholders.
Strong judgment and ability to recognize matters requiring escalation to Legal, Compliance, government agencies, or qualified immigration counsel.
Must meet all applicable federal eligibility requirements to serve as a DSO/PDSO.
Strong commitment to responsive, accessible, student-centered service; accurate and timely documentation; effective case management; and building relationships across institutions and functional areas.
Ability to work effectively with students experiencing complex or time-sensitive circumstances and to independently own a specialized operational function while working collaboratively.
Ability to distinguish operational immigration support from matters requiring legal advice or interpretation.

Nice To Haves

Advanced degree in higher education administration, international education, or a related field.
Experience in a medical, health professions, or clinical education setting.
Prior experience serving as a PDSO for an SEVP-certified institution.
Experience with institutional oversight or coordination of an F-1/SEVIS program, including procedures, internal controls, training, or compliance reviews.
Experience supporting international students in medical, health professions, graduate, or other professional education programs.
Experience advising international medical students or graduates on J-1 (ECFMG), H-1B, B-1 clinical rotation, or UK clinical training visa pathways.
Experience supporting students in clinical rotations, experiential education, or geographically dispersed educational programs.
Experience with immigration-related operational matters involving student travel, entry or re-entry, enrollment or academic-status changes, and clinical or experiential education.
Experience developing standard operating procedures, compliance controls, training materials, student communications, and institutional guidance.
Experience working across multiple institutions, campuses, states, or geographic locations.
Experience with student information systems, case-management platforms, reporting tools, and student-facing technology.
Preference for experience in a medical, health professions, or clinical education setting.

Responsibilities

Serve as an accessible, student-centered operational resource for international students and personally manage immigration-related cases from inquiry through resolution.
Meet with students to review immigration requirements, documentation, deadlines, travel considerations, and institutional processes.
Conduct proactive outreach regarding immigration, documentation, enrollment, travel, and program deadlines.
Develop student communications, FAQs, checklists, instructions, orientation materials, and other resources explaining complex requirements.
Conduct orientations for newly admitted international students and quarterly information sessions for students preparing for clinical transitions.
Help students understand potential immigration implications of enrollment or academic changes and connect them with appropriate institutional resources.
Identify complex, high-risk, or unusual cases requiring legal or regulatory interpretation and escalate them to Legal, Compliance, or qualified immigration counsel.
Coordinate with the Office of the University Registrar and other offices on enrollment, academic standing, leaves, withdrawals, program changes, and other changes that may affect immigration status.
In conjunction with the RVU PDSO, monitor student status, documentation requirements, and deadlines; communicate required actions and coordinate institutional responses to circumstances affecting F-1 status.
Maintain records and documentation supporting institutional compliance and audit readiness.
Coordinate, maintain, and distribute visa disclosure letters addressing pathway challenges, country-specific travel bans, and J-1 Statement of Need availability, in conjunction with the Senior Associate Director of Promotions and Pathways.
Provide immigration guidance to students planning for US residency, including J-1 (ECFMG-sponsored) and H-1B categories, Statement of Need requirements, and the J-1 two-year home residency requirement, in coordination with the Senior Associate Director of Promotions and Pathways.
Partner with Clinical Education Operations to support international students participating in clinical education and identify immigration or documentation requirements that could affect placements or progression.
Coordinate with students and internal teams to resolve operational issues that could delay or disrupt clinical rotations.
Support immigration-related travel, entry or re-entry, placements, and educational activities across jurisdictions, including preparing B-1 visa support letters and coordinating UK Student visa and Standard Visitor visa documentation for clinical training.
Develop standardized processes, timelines, communications, and escalation pathways for recurring immigration issues affecting clinical students.
Partner with Clinical Education Operations when evaluating new or changing clinical experiences with immigration-related operational considerations.
Serve as an MGE operational resource for immigration matters affecting SGU students and work with SGU students, as appropriate, to coordinate and resolve operational issues.
Partner with SGU immigration offices, the Registrar, Clinical Education Operations, Student Affairs, Admissions, and other teams to promote clear ownership, consistent processes, and timely student support.
Coordinate resolution of cases where immigration considerations intersect with academic progression, enrollment, clinical placement, or other student operations.
Identify recurring SGU immigration issues and recommend improvements to policies, processes, communications, systems, and student support; report and escalate significant issues to leadership.
Serve as an RVU DSO and issue, review, update, and maintain Forms I-20 and SEVIS records accurately and within regulatory deadlines.
Support F-1 student processes related to initial attendance, continuing enrollment, transfers, program changes, extensions, reduced course loads, CPT and OPT, change of status, and reinstatement.
Under the RVU PDSO’s direction, coordinate and guide RVU DSOs and international student liaisons to promote consistent practices and appropriate SEVIS administration.
Support the RVU PDSO with SEVP communications, Annual DSO Verification, recertification preparation, and audit readiness.
Maintain current working knowledge of immigration regulations, government guidance, and operational requirements relevant to students supported by MGE and its institutions.
Translate regulatory requirements into practical operational processes for students and colleagues.
Develop and maintain standard operating procedures, process maps, calendars, checklists, internal controls, and escalation pathways for immigration-related student services.
Establish tracking and reporting mechanisms for cases, deadlines, documentation, and compliance activities; periodically review processes and records for gaps and recommend corrective actions.
Train and guide university and MGE colleagues on immigration-related processes, student support responsibilities, and escalation pathways.
Partner with Reporting & Systems and technology teams to improve case management, student communications, tracking, reporting, and automation.
Analyze inquiry and case trends and recommend improvements to the student experience.
Monitor US and UK visa trends, executive actions, proposed and final regulations, and consular processing developments; respond to emerging visa issues and travel restrictions and prepare written briefings for leadership.
Maintain cross-functional relationships so immigration considerations are incorporated into relevant student-facing operational processes.
Work with the RVU PDSO, Senior Associate Director of Promotions and Pathways, SGU UK Immigration lead, university offices and leadership, Legal and Compliance, technology and systems teams, external immigration counsel, UK-based affiliates and sponsors, professional associations, and government agencies as appropriate.