Manager, International Client Services

Capital One • Richmond, IL

6d • Hybrid

About The Position

The Manager, International Client Services supports the Diners Club Network by capturing and delivering precise, continuous compliance monitoring for network participants, including issuers and acquirers. The role designs and deploys monitoring solutions and evaluation tools to measure compliance and mitigate risk across the global payment network. As a business analyst, the manager translates network policies into operational controls, develops executive dashboards, and maintains compliance monitoring solutions.

The role operationalizes payment network regulations and rules, analyzes participant operational metrics, and identifies key risk indicators. It designs and implements monitoring programs and controls aligned with network requirements, audit standards, compliance rules, and risk strategy. The manager partners with Risk, Compliance, Legal, Product, Technology, and Operations, and uses AI-enabled tools to simplify processes and automate monitoring. This is a hybrid position subject to Capital One’s hybrid policy on on-site presence at the designated office.

Requirements

• Bachelor’s degree or military experience.
• At least 4 years of experience in project management, operations management, policy management, risk management, or compliance within financial services or payments industries.
• Ability to interpret network requirements and convert them into clear, practical compliance guidelines.
• Ability to work with operational controls and compliance data, including metrics and visual dashboards.

Nice To Haves

• Experience working directly with card payment networks, issuing and acquiring institutions, and payment processors.
• Experience creating executive dashboards or operational tracking systems.
• Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certification.

Responsibilities

• Interpret payment network policies and operating rules and identify actionable operational requirements for internal teams and external clients.
• Analyze and improve operational metrics from Diners Club International participants to monitor compliance and identify key risk indicators for reporting.
• Design and implement monitoring programs and operational controls aligned with network requirements, audit standards, compliance rules, risk visibility, and strategy.
• Build and maintain executive-level reporting, key risk indicator dashboards, and control assurance to provide leadership visibility into participant compliance health.
• Build strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.
• Use AI-enabled tools to optimize processes and automate monitoring tools to improve consistency and efficiency.
• Translate network requirements into practical operational guidelines and support compliance adherence by participants.
• Improve operational controls and standardize compliance data using metrics and visual dashboards.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager