Manager, International Client Services

Capital One • McLean, VA

8d • $138,100 - $157,700 • Hybrid

About The Position

The Diners Club Network International Client Services Manager focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants, including issuers and acquirers. The role designs and deploys monitoring solutions and evaluation tools that measure compliance and mitigate risks across the global payment network.

As a key business analyst, the Manager elevates operational network compliance and helps shape the future of the global payment network. The role translates evolving network policies into practical operational controls, develops executive dashboards, and maintains compliance monitoring solutions. It also partners across Risk, Compliance, Legal, Product, Technology, and Operations, and uses AI-enabled tools to simplify and automate processes.

Requirements

• Bachelor’s degree or military experience.
• At least 4 years of experience in project management, operations management, policy management, risk management, or compliance within financial services or payments industries.

Nice To Haves

• Experience working directly with card payment networks, issuing and acquiring institutions, and payment processors.
• Experience creating executive dashboards or operational tracking systems.
• Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications.

Responsibilities

• Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients.
• Analyze and improve operational metrics from Diners Club International Participants to monitor compliance and identify key risk indicators for reporting.
• Design and implement monitoring programs and operational controls aligned with network requirements, audit standards, compliance rules, risk visibility, and strategy.
• Build and maintain executive-level reporting, key risk indicator dashboards, and control assurance to provide leadership with visibility into Participants’ compliance health.
• Build trusted working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.
• Use AI-enabled tools to optimize processes and automate monitoring tools to improve consistency and efficiency.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager