Supervisory Immigration Services Officer

Citizenship and Immigration Services•Atlanta, GA

About The Position

The Supervisory Immigration Services Officer is a first-line supervisor who leads a geographically dispersed team of Immigration Services Officers and support staff focused on fraud detection, national security, and public safety. The role provides technical and administrative direction for customer service, immigration application and petition adjudication, fraud detection, and background checks. It supports and develops local and remote officers in recognizing fraud and coordinates case vetting with FDNS and other relevant units. The supervisor develops instructions to improve operational efficiency, employee skills, fraud detection, and adjudication in remote and office settings. The role monitors and evaluates work, trains, mentors, and guides employees to ensure quality production and compliance with program objectives. It applies expert knowledge of the Immigration and Nationality Act, relevant case law, and agency policies to adjudicative decisions, particularly those involving novel or unprecedented issues. The position requires attendance at specified residential training courses if not previously completed and operation of a motor vehicle with a current valid driver's license.

Requirements

U.S. Citizenship or U.S. National status.
Successfully pass a background investigation, including financial disclosure, and pass drug screening.
Meet the residency requirement, if not currently employed by USCIS: for three of the five years immediately before applying, have resided in the United States, worked overseas as a U.S. Government employee in a Federal or Military capacity, or been a dependent of such an employee serving overseas.
For current Federal employees, have served 52 weeks at the lower grade or equivalent grade band; meet the time-in-grade requirement by 11/02/2026.
At the GS-13 level, have one year of specialized experience equivalent to at least GS-12 that includes the majority of the specified supervisory, adjudication, workforce-development, and workload-planning duties.
Possess a current valid driver's license.
Successfully complete required agency training according to agency standards, if not previously completed.
Male applicants born after 12/31/1959 must be registered with the Selective Service.
A twelve-month supervisory or managerial probationary period may be required.
Submit a resume of no more than two pages and required application materials by 11/02/2026.

Responsibilities

Provide technical and administrative direction to staff engaged in customer service, adjudication of immigration applications and petitions, fraud detection, and background checks.
Support and develop local and remote Immigration Services Officers in recognizing fraud.
Coordinate with FDNS and other relevant units to ensure proper vetting of cases and applications.
Develop and issue instructions to improve operational efficiency, enhance skills, and implement improved fraud-detection and adjudication techniques in remote and office settings.
Monitor and evaluate work, and train, mentor, and guide employees to ensure quality production and compliance with program objectives.
Apply expert knowledge of the Immigration and Nationality Act, relevant case law, and agency policies to make adjudicative decisions, particularly on novel or unprecedented issues.
Direct administrative and technical staff responsible for adjudicating complex immigration applications and petitions.
Make final determinations on complex immigration programs related to the Immigration and Naturalization Act.
Identify training and developmental needs by analyzing casework trends, policy changes, or quality-assurance findings.
Prepare work-completion schedules, maintain short-term priorities, and distribute work to subordinates.
Attend and successfully complete required FDNS, USCIS basic officer, and supervisory training courses if not previously completed.
Operate a motor vehicle.