Manager, Information Technology

VARIETY CARE INC•Oklahoma City, OK

7d•Onsite

About The Position

The Manager of Information Technology provides leadership and operational oversight for the organization’s Information Technology infrastructure and support functions. The position leads the Systems, Network Administration, Architecture, and Desktop Support teams and is accountable for reliable infrastructure operations, responsive technical support, effective team performance, and consistent technology services across organizational locations. The role oversees servers, storage, network infrastructure, cybersecurity-related infrastructure activities, end-user technology services, monitoring, access-management processes, technology assets, endpoint configuration and imaging, vendors, and technology lifecycle activities. The Manager develops and improves technical processes and service expectations, oversees infrastructure programs and projects, evaluates technology solutions, and coordinates technology initiatives with internal business partners and stakeholders. Success involves maintaining reliable infrastructure and responsive support, developing high-performing teams, resolving complex issues, proactively addressing risks, managing vendors and technology lifecycles, and keeping technology services aligned with organizational operations and patient-care needs. This exempt, full-time position is based at 3000 N Grand Blvd in Oklahoma City, Oklahoma. The role reports to the Director of Information Systems and directly oversees IT Systems Administrators, Network Architects, Network Administrators, and the Desktop Support Supervisor. The work is performed in office, enterprise network, infrastructure, and technology-support environments. Travel between organizational locations may be required, with travel listed as up to 50%. Work outside normal business hours may be required for planned changes, outages, maintenance, or emergent events, and the Manager serves as an after-hours escalation contact.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field; alternatively, certification in two or more listed certifications together with a technical program diploma in Networking.
At least five years of progressive leadership or management experience overseeing IT teams, operations, or related functions.
At least ten years of experience in systems administration, network administration, or comparable infrastructure roles.
Demonstrated experience leading multiple IT teams, including staff supporting remote locations.
Demonstrated experience defining service expectations and monitoring team performance.
Experience managing technology vendors, assets, standards, and lifecycle practices.
Experience overseeing infrastructure and endpoint technologies.
Experience improving access, endpoint, imaging, support, and technical processes.
Experience coordinating infrastructure programs, projects, and technology initiatives.
CompTIA A+ and Network+ certification or comparable demonstrated technical qualification.
Technical skills in enterprise IT operations, Windows server environments, storage area networks, network infrastructure, virtual environments, cybersecurity concepts and infrastructure practices, VPN connectivity, access-control systems, phone systems, end-user devices, network and infrastructure monitoring, technology asset and lifecycle management, computer imaging and standard-image management, endpoint configuration and management, and access-management processes.
Ability to lift and move technology equipment weighing up to 25 pounds.
Ability to sit and work at a computer for extended periods while maintaining sustained attention to detail.

Nice To Haves

Microsoft certification.
VMware certification.
Cisco certification.
Fortinet or Palo Alto certification.
CompTIA Security+ certification.
Other comparable IT industry certifications.
Leadership or management training or certification.
Service-management training or certification.
Project-management training or certification.
Endpoint-management training or certification.
Information-security training or certification.

Responsibilities

Lead, direct, coach, mentor, and develop the Systems, Network Administration, Architecture, and Desktop Support teams, including staff supporting remote locations.
Set and communicate performance, service, technical, conduct, and accountability expectations aligned with organizational and departmental priorities.
Manage employee performance through feedback, coaching, development planning, evaluations, and follow-up on performance or conduct concerns.
Coordinate staffing, workload, resources, coverage, priorities, and development needs across IT functions.
Promote collaboration, knowledge sharing, technical development, succession readiness, and consistent service practices.
Oversee availability, performance, reliability, monitoring, maintenance, and support of infrastructure and end-user technology services.
Provide operational oversight for servers, storage area networks, network infrastructure, virtual environments, access-control systems, phone systems, VPN connectivity, cybersecurity-related infrastructure, endpoint technologies, and related platforms.
Establish and monitor service expectations, operational measures, incident and escalation trends, and team performance; initiate corrective or improvement actions as needed.
Ensure infrastructure and support services are proactively monitored for performance, availability, capacity, security, and service concerns.
Serve as the final IT escalation point within assigned authority for complex issues involving infrastructure, networks, cybersecurity, VPN connectivity, endpoints, and related services.
Direct investigation and resolution of significant or complex technology incidents, engaging technical teams, vendors, business partners, and leadership as appropriate.
Review recurring incidents and technical problems and ensure root-cause analysis, corrective action, documentation, and process improvement.
Develop, monitor, coordinate, and evaluate infrastructure programs and projects, ensuring initiatives support organizational requirements and priorities.
Evaluate and recommend hardware, software, infrastructure, and technology solutions, including acquisitions, replacements, upgrades, lifecycle activities, and standardization opportunities.
Manage technology lifecycle requirements and coordinate infrastructure and endpoint replacements, upgrades, deployments, and operational transitions.
Coordinate special projects and technology initiatives with business partners, stakeholders, technical teams, and vendors, including implementation requirements, dependencies, risks, and operational readiness.
Develop, document, implement, maintain, and improve IT processes and procedures for consistent, controlled, secure, and sustainable services.
Oversee technology asset management, access-management processes, computer imaging, standard image management, endpoint configuration, monitoring practices, and related support processes.
Manage vendor relationships, service expectations, technical standards, and assigned technology resources; recommend changes when performance, risk, lifecycle, or organizational needs warrant action.
Protect the confidentiality, integrity, availability, and appropriate use of organizational technology and information; support organizational quality and patient-care objectives; perform other job-related duties as assigned.