Manager, Information Technology

Norfolk Airport Authority•Norfolk, VA

8d•$123,051 - $172,272

About The Position

The Manager, Information Technology ensures that Norfolk Airport Authority’s IT infrastructure—including hardware, software, voice and data networks, storage, servers, cloud services, and mobile and wired telephony—is maintained reliably to meet business needs. The role provides day-to-day operational and end-user support, completes technical assignments and project work, and promotes effective use of new and existing technology. The position provides end-user and network support across a campus environment with a network of more than 150 nodes. It includes LAN administration; setup and maintenance of PCs, printers, servers, routers, and other network equipment; system software and hardware maintenance; problem documentation; project planning and implementation; and technical research and recommendations to management. The manager oversees the IT department and helps ensure staff availability to support the Airport’s 24/7 operations. The role also manages infrastructure services and projects, cybersecurity risks and training, software licensing, system updates and backups, IT procurement and inventory, and related documentation and standards. The position works a Monday-through-Friday schedule from 8:30 a.m. to 5:00 p.m., with overtime as required and after-hours emergency responses as needed.

Requirements

Bachelor’s degree in information technology or a related field.
Five years of technology experience supporting IT infrastructure, including networks, security, and hardware, or an equivalent combination of education and experience sufficient to perform the job duties.
Proficiency with current Windows, Exchange Server, and Windows Server; network configuration for PCs, printers, and peripherals; Microsoft 365, Outlook, and internet software; and hardware and software diagnostics.
Knowledge of router installation and configuration, hubs, campus LAN topologies and cabling, server setup and maintenance, gateways, switches, and routers.
Familiarity with Dell and HP servers and PCs, laptop configuration and repair, PC and server maintenance and troubleshooting, hardware upgrades, and printer maintenance and configuration.
Knowledge of MS Office, Adobe Standard and Professional, and other software used in support of the Authority.
Ability to work with minimal supervision, under emergency conditions, and in difficult situations; use initiative and good judgment; and maintain confidentiality.
Effective communication and interpersonal skills, attention to detail, organization and time-management skills, multitasking ability, and a results-oriented, professional approach.
Ability to establish and maintain effective working relationships with coworkers, Authority personnel, tenants, business partners, vendors, and the public.
Valid driver’s license and compliance with NAA driving record requirements.
Ability to obtain and maintain eligibility for a Security Identification Display Area (SIDA) badge as required by assigned duties.
Ability to successfully complete a criminal background check and other pre-employment requirements.

Nice To Haves

Internet and intranet knowledge is desirable.
MCP, MCSE, CNA, CNE, or A+ certifications may be substituted for education or experience.

Responsibilities

Manage the IT department and ensure the Authority’s IT infrastructure is maintained in working order, with staff available to support 24/7 Airport operations.
Oversee technical assignments; provide subject matter expertise and advice; plan, manage, and implement infrastructure projects and upgrades; and assist with infrastructure processes, procedures, and standards.
Implement, monitor, and support servers, storage, telephony, infrastructure software platforms, network configuration, and related services.
Document problems, actions, time spent, and item status; maintain system and software documentation; and provide or arrange user training.
Procure hardware and software in accordance with Authority purchasing requirements, and plan for equipment maintenance, reallocation, and disposal.
Manage the Authority’s cybersecurity risk profile, mitigate cybersecurity risks, and ensure staff are trained in cybersecurity policies and best practices.
Maintain Microsoft, Adobe, and other software licensing programs.
Ensure system patches, updates, backups, and other necessary processes operate effectively.
Maintain IT equipment inventory and network-wide hardware and cabling diagrams.
Perform other assigned duties and adhere to Authority policies and guidelines.