Information Technology Manager

Bishop's Lodge•Santa Fe, NM

About The Position

The Information Technology Manager leads the technology environment at Bishop’s Lodge, ensuring smooth operations for guests and team members and implementing solutions that improve efficiency, security, and organizational performance. The role oversees the property’s IT infrastructure, including networks, servers, hardware, software, and hospitality systems such as PMS and POS. It provides technical support and training, protects organizational systems and data, and leads IT projects from planning and budgeting through execution and evaluation. The manager works with department heads to identify and implement technology solutions that advance operational efficiency and guest satisfaction, and coordinates support contracts with the Regional Director of IT and Home Office. The position also maintains connectivity and system backups, conducts cybersecurity audits, supports compliance requirements, and provides on-call assistance for technology issues and emergencies. Audio-visual support is provided as needed.

Requirements

Several years of experience in IT roles with progressively increasing responsibilities, demonstrating expertise in managing IT infrastructure, systems, and projects.
Strong leadership, communication, and interpersonal skills.
Ability to manage IT teams effectively, collaborate with other departments, and explain technical concepts to non-technical stakeholders.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred.

Responsibilities

Provide technical support to guests and team members, troubleshoot issues, and resolve problems to minimize downtime and support productivity.
Conduct training sessions on IT systems and best practices.
Implement IT security policies and procedures to protect data and systems and support compliance with company policies, regulatory requirements, and industry standards.
Lead IT projects, including planning, budgeting, execution, and evaluation, ensuring they are completed on time, within budget, and meet business objectives.
Assist department heads in identifying and implementing technology solutions to improve operational efficiency and guest satisfaction.
Oversee implementation and maintenance of property IT infrastructure, including networks, servers, hardware, software, PMS, and POS systems.
Maintain hardware and software inventory.
Meet compliance requirements, including PCI, GDPR, and CCP.
Negotiate and manage hardware and software support contracts in partnership with the Regional Director of IT and Home Office.
Maintain Wi-Fi and LAN connectivity and assist staff, guests, and groups as needed.
Maintain system backups and perform cybersecurity audits.
Maintain positive working relationships with team members, service providers, and the local community.
Provide on-call support for IT issues and emergencies to minimize disruption to hospitality operations and guest services.
Support Audio Visual on an as-needed basis.