Manager, Information Technology

Norfolk Airport Authority•Norfolk, VA

15d•Onsite

About The Position

The Manager, Information Technology ensures that Norfolk Airport Authority’s IT infrastructure—including hardware, software, voice and data networks, storage, servers, cloud, and mobile and wired telephony—is maintained reliably to meet business needs. The role provides day-to-day operational support for infrastructure services and end users, handles moderate to complex technical assignments and project work, and promotes effective use of new and existing technology. The position supports all levels of a 150-plus-node campus network and is responsible for LAN administration, network hardware setup, system maintenance, problem documentation, project planning and implementation, and technical research and recommendations to management. The manager leads the IT department in maintaining the Authority’s infrastructure and ensuring IT staff are available to support the Airport’s 24/7 operations. The role oversees infrastructure services and projects, manages cybersecurity risk and software licensing, ensures that patches, updates, and backups operate effectively, procures and manages IT equipment, maintains technical documentation and inventories, and supports staff training. The position requires a bachelor’s degree in information technology or a related field and five years of relevant technology experience, or an equivalent combination of education and experience. A valid driver’s license and the ability to meet airport security and background-check requirements are also required. The stated schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, with overtime as required and possible after-hours emergency responses. The position is based in a normal office environment, with some physical work involving equipment, stairs, and ladders. The salary range is $123,051.36–$172,271.90 annually; the stated starting salary is $123,051.36, with salary within the range depending on qualifications and experience.

Requirements

Bachelor’s degree in information technology or a related field, or an equivalent combination of education and experience sufficient to perform the essential duties.
Five years of technology experience supporting IT infrastructure, including networks, security, and hardware, or an equivalent combination of education and experience.
Proficiency with current Windows versions, Exchange Server, and Windows Server.
Knowledge of network configuration principles for PCs, printers, and related peripherals.
Proficiency with desktop automation software, including Microsoft 365, Exchange Outlook, and internet software.
Strong diagnostic abilities for hardware- and software-related problems and ability to work with minimal supervision.
Familiarity with router installation and configuration, hubs, LAN topologies in a campus environment, and network cabling; internet/intranet knowledge is desirable.
Experience with server setup and maintenance, including hardware and software, gateways, switches, and routers.
Familiarity with Dell and HP servers and PCs; laptop configuration and repair; PC and server maintenance and troubleshooting; hardware upgrades; printer maintenance; and configuring devices for a network.
Knowledge of MS Office, Adobe Standard and Professional, and other software supporting the Authority.
Ability to establish and maintain effective working relationships with coworkers, Authority personnel, tenants, business partners, vendors, and the public.
Self-directed, with a high level of personal initiative; excellent verbal and written communication and interpersonal skills.
Ability to work under emergency conditions and in difficult situations; use initiative and judgment to diagnose electronic equipment failures, make repairs, and schedule inspections and servicing.
Strong attention to detail, organization, time management, multitasking, and results orientation.
Ability to maintain a high degree of confidentiality and work with a positive attitude and professional manner.
Valid driver’s license and ability to meet NAA driving-record requirements; drivers must be at least 21 and licensed for at least three years under the stated requirements.
Ability to obtain and maintain eligibility for a Security Identification Display Area (SIDA) badge as required by assigned duties.
Ability to successfully complete a criminal background check and other pre-employment requirements.
Ability to meet the role’s physical demands, with reasonable accommodation evaluated individually.

Nice To Haves

Internet/intranet knowledge.
MCP, MCSE, CNA, CNE, or A+ certification; these certifications may be substituted for education or experience.

Responsibilities

Manage the IT department to maintain the Authority’s IT infrastructure and ensure IT staff are available to support 24/7 Airport operations.
Oversee moderately complex technical and analytical assignments; provide technical expertise and advice on assigned technology and infrastructure systems.
Plan, manage, and implement infrastructure projects and upgrades, and assist with designing and documenting infrastructure processes, procedures, and standards.
Implement, monitor, and support servers, storage, telephony, infrastructure software platforms, operating systems, reporting platforms, messaging and database services, network configuration, web proxies, and other services.
Prepare and maintain clear records and documentation of issues, time spent, actions taken, item status, systems, and software; provide or arrange user training.
Procure hardware and software in accordance with Authority purchasing requirements, and plan for cost-effective maintenance, reallocation, and disposal of equipment.
Manage the Authority’s cybersecurity risk profile, mitigate cybersecurity risks, and ensure staff are trained in cybersecurity policies and practices.
Maintain Microsoft, Adobe, and other software licensing programs.
Ensure system patches, updates, backups, and other necessary processes operate effectively.
Maintain IT equipment inventories and network-wide hardware and cabling diagrams.
Perform end-user and network support, LAN administration, network hardware setup, system maintenance, troubleshooting, and problem documentation.
Conduct technical research on hardware and software and make recommendations to management as needed.
Adhere to Authority policies and guidelines and perform other duties as assigned.