Manager, Information Technology

Silicon Ranch•Nashville, TN

10d•Onsite

About The Position

The Manager, Information Technology is a hands-on role responsible for the applications, infrastructure, and security that Silicon Ranch relies on. The company has more than 400 legal entities and over 200 operating projects, while its IT team has remained deliberately small; this position adds depth and capacity. The work is broad and may include administering business applications, integrating systems, resolving escalated identity or endpoint issues, tuning security controls, automating manual processes, and evaluating vendors. The role requires independent work, clear communication with stakeholders, sound judgment, and discretion with confidential financial and personnel information. The manager partners with the business and supports the Senior Manager, Information Technology; owns assigned business applications and system implementations; maintains integrations, documentation, and operational processes; and serves as an escalation point for endpoint, identity, network, and application issues. The position also administers cloud identity and endpoint management, supports security operations and compliance controls, builds automations and AI-assisted workflows, and manages IT projects and vendors from planning through post-implementation review. The role is based onsite at Silicon Ranch’s Nashville, Tennessee headquarters five days per week. Occasional after-hours work may be needed for cutovers, maintenance windows, and incident response.

Requirements

At least 7 years of progressive information technology experience, including at least 3 years at a manager or lead level with direct ownership of enterprise systems or major projects.
Demonstrated business acumen and a track record of partnering across departments to understand work processes and solve process problems with technology.
Hands-on experience administering Microsoft 365 and Entra ID in a production enterprise environment.
Working knowledge of Intune or a comparable mobile device management platform.
Ability to carry a project from intake through adoption without day-to-day supervision.
Strong written and verbal communication skills, including the ability to present to senior audiences and explain technical details in business terms.
Sound judgment and discretion handling confidential financial, personnel, and executive information.
Ability to work onsite at the Nashville, Tennessee headquarters five days per week, with occasional after-hours work for cutovers, maintenance windows, and incident response.
Proficiency in scripting and automation with at least one of PowerShell, Python, or JavaScript/TypeScript, and working fluency with REST APIs.
Experience building and supporting integrations across business systems and SaaS applications.
Familiarity with endpoint security tooling, including application control, endpoint detection and response, and vulnerability management.
Familiarity with enterprise AI assistants and workflow automation platforms.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field.
Experience supporting project-based, infrastructure, energy, construction, or other capital-intensive businesses.
Familiarity with SOC 2, NIST CSF, or comparable control frameworks, including IT general controls and segregation of duties.
Experience leading or supporting an enterprise system implementation.
Experience deploying and governing AI tooling in an enterprise environment.
Relevant certifications such as Microsoft MD-102, AZ-104, or SC-300; PMP; or ITIL Foundation.

Responsibilities

Support the Senior Manager, Information Technology in partnering with the business, translating process and stakeholder requests into system and data requirements.
Administer, configure, and manage the lifecycle of assigned business applications, including access management, upgrades, and vendor coordination.
Lead system implementations from requirements gathering and vendor evaluation through configuration, data migration, testing, cutover, training, and adoption.
Build and maintain integrations between business systems to reduce duplicate data entry and manual handoffs.
Maintain process documentation, configuration standards, and runbooks.
Serve as the escalation point for complex endpoint, identity, network, and application issues.
Administer cloud identity and endpoint management platforms, including conditional access, compliance and configuration policies, application deployment, and device lifecycle management.
Own endpoint fleet patching, remote support tooling, hardware refresh planning, and hardware vendor relationships.
Monitor ticket volume, service levels, and issue trends, and address root causes.
Provide technical continuity and decision backup for the IT function when the Senior Manager, Information Technology is unavailable.
Operate and tune enterprise security tooling for application control, endpoint detection and response, and vulnerability management, and drive remediation to completion.
Support SOC 2 and internal control requirements, including user access reviews, onboarding and offboarding controls, change management, and audit evidence; partner with departments on IT general controls and segregation of duties.
Contribute to phishing triage, security awareness, and incident response.
Design and build internal automations and integrations using scripting, workflow automation platforms, and REST APIs.
Contribute to the company’s AI program by evaluating tools, building AI-assisted workflows, and tracking adoption and results while applying governance standards for data security, access control, output validation, and auditability.
Run IT projects end to end, including scope, schedule, budget, risk, stakeholder communication, and post-implementation review.
Evaluate tools and vendors, develop total cost of ownership analyses and business cases, support negotiation and renewal decisions, and hold managed service providers to agreed scope, quality, and service levels.
Perform other duties and special projects as assigned.