Manager In Training (Full Time) - Oak Grove, KY

Hibbett•Oak Grove, KY

10d•Onsite

About The Position

The Manager in Training assists the Store Manager with overall store operations and administrative duties and develops knowledge across all product areas and departments. The role helps determine approaches for achieving store goals and initiatives, upholds company policies and visual standards, and promotes sales and promotions. As an ambassador of Hibbett | City Gear, the Manager in Training provides an exceptional customer experience, supports customer retention, and promotes merchandise. In the Store Manager’s absence, this position assumes supervisory control of the store and is trained to perform the Store Manager’s responsibilities. The role also supports the control of company assets, departmental planning, inventory and sales oversight, staff direction, customer service, and general administrative work. The Manager in Training supervises employees in the Store Manager’s absence and may interview and train employees, assign and direct work, and resolve problems in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store and departmental responsibilities.
Assume responsibility for the entire store when the Store Manager is absent.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability across departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including welcoming customers and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.