Assistant Store Manager - Nashville

America's Thrift Stores•Nashville, TN

About The Position

The Manager in Training is a full-time leadership role supporting America’s Thrift’s growth and expansion. This is not a temporary position. The role carries meaningful store leadership responsibilities while providing broad operational experience before transition into a permanent management assignment. The Manager in Training supports the company’s mission and values, financial and operational goals, team development, and store performance across sales, production, donations, loss prevention, merchandising, customer service, and store operations. The position works with the Manager III and other partners to lead teams, support daily operations, maintain safe and secure conditions, and meet sales and operational objectives. Regular travel is required during the training period and may be required afterward based on business needs. The role may involve work indoors and outdoors, variable schedules, and physically demanding retail and donation-processing activities.

Requirements

Strong leadership and people-development skills, including the ability to motivate, coach, train, and develop team members to provide exceptional customer service and achieve results.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organizational, prioritization, and multitasking skills, with attention to detail in a fast-paced environment.
Previous leadership experience managing a team of 15 or more employees.
Flexibility to work evenings, weekends, and holidays based on business needs.
Ability and willingness to relocate within Alabama, Tennessee, Georgia, or surrounding states.
Proficiency with Microsoft Office Suite and point-of-sale (POS) systems.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods, bend, reach, perform repetitive movements, and carry out other physical activities associated with retail, processing, and store operations.
Ability to lift and carry up to 50 pounds and push or pull items weighing up to 25 pounds, with or without reasonable accommodation.
Ability to safely use ladders or approved equipment and work at heights of approximately 14 feet.
Ability to use hands and fingers to handle, grasp, feel, and operate equipment and technology.
Visual and auditory ability to communicate, observe store conditions, inspect merchandise, monitor safety, and perform essential responsibilities.
Ability to move throughout all store areas, including sales floor, processing areas, stockrooms, donation and loading areas, and outdoor workspaces.
Ability to operate computers, tablets, telephones, printers, point-of-sale systems, and other standard office equipment and technology.
Ability to work in a fast-paced environment with interruptions and respond quickly to operational, customer service, staffing, and safety situations.
Ability to work indoors in a semi-controlled retail environment and outdoors in varying weather and temperatures, and tolerate normal retail and donation-processing conditions such as dust, odors, noise, and second-hand merchandise.
Ability to work a flexible schedule that may include days, evenings, weekends, and holidays.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Collaborate with Asset Protection and the People & Culture Business Partner to investigate incidents involving company assets, equipment, personnel, or operations, and coordinate follow-up with the Manager III and District Manager.
Delegate daily tasks to supervisors and team members using independent judgment.
Coordinate and verify deposits and currency exchanges, and alert management to cash, register, or operational concerns.
Lead, motivate, coach, and develop team members and supervisors; conduct performance assessments and provide feedback, counseling, or disciplinary action when needed.
Promote a supportive, accountable, efficient, and engaged workplace grounded in company values.
Uphold company policies, local regulations, safety protocols, standards, and values.
Facilitate onboarding and orientation and ensure required documentation is accurate and complete.
Use company reports to create and update sales floor layouts and maximize sales potential.
Manage inventory across merchandise categories to support production levels, merchandise quality, and revenue generation.
Oversee donation flow and ensure compliance with company standards, safety protocols, security measures, and applicable regulations.
Support store operations, resources, and budgets to meet or exceed objectives.
Maintain sales-floor presentation and merchandising standards, including attractive and organized displays.
Analyze sales performance, identify improvement opportunities, and help implement strategies to achieve sales targets.
Support the Manager III with promotional activities, marketing campaigns, and special events.
Support daily store operations, including opening and closing procedures, cash management, and staff supervision.
Assist with recruiting, hiring, onboarding, and training team members as needed.
Monitor industry trends, competitor activities, and market dynamics to identify opportunities for growth and innovation.
Address customer and team member concerns promptly and professionally.
Promote outstanding service for team members, donors, shoppers, and charity partners.
Maintain a safe and secure environment by monitoring and reinforcing safety and security procedures.
Perform other duties assigned by management.