Manager, Implementations

CVS Health • Work At Home-Florida, FL

1d • $60,300 - $132,600 • Remote

About The Position

The Implementation Manager leads the successful onboarding, activation, expansion, and optimization of CVS Health programs for health plan clients. The role is responsible for implementations from project initiation through go-live and warranty transition, coordinating cross-functional teams, managing client relationships and project governance, mitigating risks, and delivering high-quality outcomes. The Implementation Manager serves as the primary implementation contact for assigned clients and supports a quality client experience throughout the process. Success requires project management discipline, consultative problem-solving, client relationship management, healthcare implementation knowledge, and polished written and oral communication. The position partners with Product, IT, Clinical, Operations, Analytics, Account Management, Sales, and client stakeholders. It is a remote U.S.-based position with occasional travel of less than 10%.

Requirements

• At least 4 years of non-IT project management experience.
• At least 4 years of client-facing experience.
• At least 5 years of experience in client implementations, project management, or a related area.

Nice To Haves

• Ability to prioritize work and perform independently.
• Ability to work as part of a team and manage complex projects independently.
• Proven experience leading large projects and managing risks, dependencies, escalations, and governance.
• Experience facilitating requirements gathering, workshops, and stakeholder alignment sessions.
• Outstanding communication skills across all organizational levels.
• Outstanding organizational skills for managing multiple projects and programs.
• Strategic thinking to increase productivity and improve processes.
• Healthcare product implementation experience.
• Strong interpersonal skills.
• Experience with common implementation tools such as Microsoft Project, Jira, SharePoint, and Salesforce.
• Ability to manage multiple priorities and clients simultaneously.
• Professional demeanor with internal and external stakeholders.
• Bachelor’s degree preferred; comparable work experience may be considered.
• Project management certification preferred.

Responsibilities

• Lead end-to-end program implementations and coordinate internal activities across workstreams and functional teams.
• Serve as the primary client contact throughout implementation; host kickoff and status meetings, develop and manage implementation plans, and track progress against project plans.
• Guide clients through program configuration options and operational impacts.
• Ensure stakeholders understand requirements, dependencies, ownership, and expected outcomes.
• Manage special projects as assigned to support the implementation team and broader organization.
• Regularly report implementation status to leadership.
• Ensure client needs are met and requests are resolved in a timely manner.
• Ensure implementation milestones meet outlined SLAs to support timely product launches.
• Maintain implementation records across all clients implemented.
• Participate in ongoing team meetings to share knowledge and provide visibility to teammates.
• Partner with leadership and peers to improve implementation processes, tools, templates, and governance standards.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager