Manager Client Implementations I
About The Position
As Manager Client Implementations I, you will lead a team that installs new applications, delivers application updates and provides initial implementation support for Bank Solutions clients. You will partner with clients, project teams, product teams and leaders across Fiserv to manage implementation priorities, resolve escalations and improve delivery outcomes. Your work helps clients implement core technology products and integrated solutions with accuracy, clarity and measurable progress. This role is on-site Monday through Friday. Fiserv considers in-person collaboration essential to the role, supporting onboarding and productivity. The role requires use of a computer and audio equipment. Applicants must currently possess valid and unrestricted U.S. work authorization. Candidates with temporary visas or who require sponsorship now or in the future will not be considered. The role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
Requirements
- At least 6 years of experience in client-facing implementation, project delivery or client support roles within banking technology, financial services technology or related IT services.
- At least 3 years of experience managing and developing teams.
- At least 5 years of experience supporting banking IT services, financial institution technology platforms or related payment and processing environments.
- Experience managing project resources, utilization planning, status reporting and delivery risks across multiple client-facing projects.
- Experience using metrics, client feedback and issue trends to evaluate team performance and improve implementation outcomes.
- Ability to communicate project status, escalation details, delivery risks and recommended actions to clients, associates and leaders.
- Bachelor’s degree or higher in Computer Science, Management Information Systems, Finance, Accounting, Business or a related field, or an equivalent combination of education, related experience and/or military experience.
- Currently possess valid and unrestricted U.S. work authorization; sponsorship is not available.
Nice To Haves
- Knowledge of Automated Clearing House processing.
- Experience with Workday, Clarity, Concur or ServicePoint.
- Experience supporting core banking products, surround solutions or product integrations.
- Experience completing root-cause analysis and recommending process improvements for recurring client or delivery issues.
Responsibilities
- Manage resource allocation for client-facing implementations, upgrades and conversions, including project estimates, demand intake and utilization planning.
- Lead, coach and develop implementation associates through hiring support, goal setting, performance feedback and development planning.
- Monitor team project status, billable hours, time reporting, travel, expenses and administrative approvals using systems such as Workday, Clarity, Concur and ServicePoint.
- Manage client escalations related to technical features, functionality, timelines and priorities to help keep projects within scope, schedule and approved effort.
- Partner with Client Partners, project teams and internal teams to support client discovery, align expectations and coordinate issue resolution.
- Evaluate implementation processes, root-cause findings and client feedback to recommend improvements that increase quality, accuracy and delivery efficiency.
- Maintain current knowledge of Bank Solutions products, integrated solutions, implementation procedures and product functionality to guide client and team decisions.
Benefits
- Fuel Your Life program supporting physical, financial, social and emotional well-being.
- Paid holidays and generous time-away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program recognizing peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups.
- Training, development and internal mobility opportunities.
- Medical, dental, vision, life and disability insurance options available from day one.
- Retirement planning including 401(k) match and discounted shares through the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
