Manager, Imaging Services (Full-Time)

Hackensack Meridian Health•Paramus, NJ

About The Position

The Manager, Imaging Services manages the center’s activities and resources to align with the practice’s mission, values, and objectives. The role oversees a multi-modality imaging center and its services, employees, operations, budgets, regulatory compliance, and quality objectives. It leads and develops center supervisors and works to improve processes, patient satisfaction, referral relationships, volume, revenue, profitability, and brand recognition. The position reports to the Director of Diagnostic Imaging.

Requirements

Bachelor’s degree or a minimum of five years of clinical leadership experience.
At least five years of relevant imaging experience, including management of personnel, budgets, and physician relations.
Critical-thinking skills, decisive judgment, and ability to work with minimal supervision in a fast-paced environment and take appropriate action.
Excellent written and verbal communication skills.
Proficiency with computer applications, including Microsoft Office and/or Google Suite.

Nice To Haves

Master’s degree.
Demonstrated experience with and comprehensive knowledge of Imaging/Radiology Services.

Responsibilities

Oversee a multi-modality imaging center, including radiography, nuclear imaging, ultrasound, MRI, PET-CT, CT, mammography, X-ray, and DEXA services.
Manage employees, respond to changing market conditions, ensure compliance with accrediting and regulatory requirements, and monitor and enforce radiation safety measures.
Develop and implement center goals, plans, and standards consistent with clinical, administrative, legal, and ethical requirements and objectives.
Manage and evaluate center operations, including care delivery, information technologies, service levels, and complaint management, to meet performance and quality-control objectives.
Plan and monitor staffing activities, including hiring, orientation, evaluation, disciplinary actions, and continuing education.
Prepare, monitor, and evaluate budgets; ensure operations comply with allocated funding; and coordinate and direct internal and external audits.
Lead, mentor, and coach one or more center supervisors to develop self-sufficient leaders.
Prepare, implement, and manage department policies and procedures and ensure compliance with federal and state laws and regulations.
Participate in discussions with vendors and manufacturers.
Develop in-depth knowledge of the outpatient radiology industry, its services, and local competition.
Identify ways to improve processes and increase patient satisfaction efficiently through employee engagement.
Develop and implement a marketing plan and track referrals.
Build relationships with referring physicians, attorneys, paralegals, and insurance adjusters to promote imaging services.
Serve as a liaison to referring physician offices through office visits, calls, and resolution of physician-office and patient service issues.
Recommend and pursue new business opportunities.
Provide monthly and quarterly reports on referral trends, market analyses, and successes.
Meet or exceed center volume and revenue goals by increasing referral bases, patient volumes, and collections.
Take calculated risks to increase profitability and brand recognition.
Perform other related duties and projects as assigned and adhere to HMH organizational competencies and standards of behavior.