Manager II, Distribution Operations

J.B. Hunt•Syracuse, NY

3d•Onsite

About The Position

Under general supervision, the Manager II, Distribution Operations oversees one or more sites, fleets, warehouse personnel, or non-J.B. Hunt assets, potentially with other managers and operational personnel such as drivers, contractors, office employees, and warehouse employees. The role optimizes company assets by monitoring revenue and costs through P&L analysis and builds customer satisfaction through problem-solving, communication, and relationship-building. The position may be located at a customer facility. The manager must be able to work across shifts—including days, nights, and weekends—to support operational needs, and may be required to travel to account, customer, or company event locations. The role leads assigned operations and serves as a primary point of contact for assigned customers, with responsibility for service, safety, efficiency, and profitability. It includes managing personnel and performance, planning capacity and equipment coverage, supporting warehouse and inventory processes, maintaining safety and regulatory compliance, and overseeing budgets, P&L results, payroll, and customer billing. The minimum qualification is a high school diploma or GED and 3–5 years of transportation/logistics experience and/or 3–5 years of supervisory experience, or military equivalent. Preferred qualifications include a relevant bachelor's degree with one year of relevant professional experience, or 2–4 years of experience with J.B. Hunt or in transportation/logistics alongside 3–5 years of supervisory experience. Demonstrated relevant skills and abilities may also qualify. The expected starting pay range is $80,600–$100,800. The role is not eligible for employment-based sponsorship and may be eligible for annual bonus and incentives under applicable company plans.

Requirements

High school diploma or GED.
3–5 years of transportation/logistics experience and/or 3–5 years of supervisory experience, or military equivalent.
Ability to work across multiple shifts, including nights and/or weekends, if needed.
Willingness to travel to account, customer, and company event locations when applicable.
Ability to process information accurately.
Ability to anticipate, recognize, and effectively address actual or potential conflicts.
Ability to analyze situations accurately and make productive decisions based on informed judgment.
Ability to adapt to changing environments.
Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Ability to meet or exceed team and driver needs and expectations and provide excellent service.
Effective communication skills.
Ability to develop and track challenging goals that support business strategies.
Knowledge of business metrics and key performance indicators (KPIs).
Ability to form and manage effective teams.
Ability to participate in recruiting permanent and contract personnel and achieve an appropriate match between candidates and positions.
Understanding of resources required to achieve business objectives and ability to plan, mobilize, and distribute resources to fulfill business objectives and plans.
High school or GED education is listed as required; a bachelor's degree is preferred.

Nice To Haves

Bachelor's degree in Business Management, Supply Chain, Finance, or a related field, with one year of relevant professional experience.
Alternatively, 2–4 years of experience with J.B. Hunt or in the Transportation/Logistics industry, with 3–5 years of supervisory experience.
Relevant skills and abilities demonstrated through education, certifications, military service, or other experience.
May be eligible for annual bonus and incentives based on profitability or volumes, subject to company plan terms.

Responsibilities

Communicate with customers, internal departments, and team members to identify and resolve personnel, customer, account, and other operational issues, including when on call as required.
Create and execute plans for forecasted freight or customer volumes and power and equipment needs; adjust capacity to maintain seamless fleet, carrier, and equipment coverage while meeting federal and state requirements.
Potentially manage inventory, warehouse operations, facility upkeep, and property security.
Facilitate selection, hiring, training, and employee development; monitor performance and support retention through evaluations, individual development plans, and employee recognition programs.
Lead personnel in resolving service issues and coordinating routing or planning for safe, on-time service, as well as warehouse receipt, inventory, material handling, and goods safety needs.
Coordinate warehouse resources to maintain working processes when needed.
May assist warehouse workers with operating loading and unloading vehicles, preparing goods and materials, and processing receipts and inventory.
Monitor and communicate operational safety standards, warehousing, material handling, and shipping requirements; enforce company policies and safety requirements and promote a positive safety culture.
Oversee assigned operations and serve as the first point of contact for assigned customers to support service, safety, efficiency, and profitable operations.
Contribute to annual budget creation, audit actual expenses against budget, and provide the Controller with feedback on changes needed due to operational changes.
Manage complete P&L performance, including cost control, expense management, profitability, and key performance indicators; analyze design-versus-actual data and prepare and present customer business reviews and account assessments.
Manage employee payroll and/or create invoices, ensuring customer billing is accurate and timely.