Manager II, Distribution Operations

J.B. Hunt Transport Services, Inc.•Syracuse, NY

4d•$80,600 - $100,800

About The Position

Under general supervision, the Manager II, Distribution Operations oversees one or more sites, fleets, warehouse personnel, or non-J.B. Hunt assets, potentially with one or more other managers and operational personnel such as drivers, contractors, office staff, and warehouse employees. The role optimizes company assets by monitoring revenue and costs through P&L analysis, and builds customer satisfaction through problem-solving, communication, and relationship building. The position may be located at a customer facility. The incumbent must be able to work any shift, including day, night, and weekend shifts, to meet scheduling flexibility needs and support operational success. The role oversees assigned operations and serves as the primary contact for assigned customers. It includes planning for freight volumes and resource needs, resolving service and operational issues, developing and managing personnel, supporting safe warehouse and transportation processes, and maintaining customer service and profitability. The manager contributes to budgeting, monitors operating performance, manages P&L and key performance indicators, and may oversee payroll and customer invoicing. The expected starting pay range is $80,600.00–$100,800.00. Starting pay may vary based on skills, education, experience, geography, and other qualifications. The position may be eligible for annual bonuses and incentives based on profitability or volumes, subject to applicable company plans. Employment-based sponsorship is not available. Full-time benefits, subject to eligibility, include medical, dental, and vision benefits; a 401(k) retirement plan; life insurance; short- and long-term disability coverage; paid time off; six weeks of paid maternity leave; two weeks of paid parental leave; and six paid holidays annually.

Requirements

High school diploma or GED, with 3–5 years of transportation/logistics experience and/or 3–5 years of supervisory experience, or military equivalent.
Ability to work across multiple shifts, including nights and/or weekends, as needed.
Willingness to travel to account, customer, and company event locations when applicable.
Education listing identifies a non-commercial Department of Transportation driver's license certification.
Ability to process information accurately.
Ability to anticipate, recognize, and effectively address existing or potential conflicts.
Ability to analyze situations accurately and make productive decisions based on informed judgment.
Ability to adapt to changing environments.
Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Ability to meet or exceed team and driver needs and expectations and provide excellent service directly or indirectly.
Effective communication skills.
Ability to develop and track challenging goals that support business strategies.
Knowledge of business metrics and key performance indicators.
Ability to form and manage effective teams.
Ability to participate in recruiting permanent and contract personnel and achieve an appropriate match between candidates and positions.
Understanding of resources required to achieve business objectives, with the ability to plan, mobilize, and distribute resources to meet those objectives.

Nice To Haves

Bachelor's degree in Business Management, Supply Chain, Finance, or a related field, with one year of relevant professional experience.
Two to four years of experience with J.B. Hunt or in the transportation/logistics industry, together with three to five years of supervisory experience.
Relevant skills and abilities demonstrated through education, certifications, military service, or other experience.

Responsibilities

Communicate with customers, internal departments, and team members to identify and resolve personnel, customer, account, and other issues throughout the day, including when on call where required.
Create and execute plans for forecasted freight and customer volume needs, power and equipment requirements, and capacity adjustments to ensure fleet, carrier, and equipment coverage while meeting federal and state requirements.
Potentially manage inventory, warehouse operations, and the upkeep and security of facilities and property.
Facilitate and determine employee selection, hiring, training, and development; monitor performance and support employee engagement and retention through evaluations, individual development plans, and recognition programs.
Lead personnel in resolving service issues and planning or routing for safe, on-time service; oversee receipt, inventory, material handling, and safety of goods moving through the warehouse. Coordinate warehouse resources as needed to maintain workflows.
May assist warehouse workers with operating loading and unloading vehicles, preparing goods and materials, and processing receipts and inventory.
Monitor and communicate operational safety, warehousing, material handling, and shipping requirements; promote a positive safety culture by enforcing company policies and ensuring compliance with safety requirements.
Oversee assigned operations and act as the first point of contact for assigned customers to provide exceptional service and safe, efficient, profitable account operations.
Provide input into the annual budget, review actual expenses against budget, and give the Controller feedback on budget changes required by operational changes.
Manage overall P&L performance, including cost-control decisions, expense management, profitability, and key performance indicators; analyze design-versus-actual data and prepare and present mid-year business reviews and annual account assessments.
Manage employee payroll and/or prepare invoices, ensuring customer billing is accurate and timely.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off, including vacation and sick time, commensurate with tenure
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Potential eligibility for annual bonus and incentives based on profitability or volumes