Manager I, Brokerage ICS

J.B. Hunt Transport Services, Inc. • Lowell, AR

1d

About The Position

Under general direction, the Manager I, Brokerage - Enterprise leads a corporate-based team of Capacity Procurement and/or Customer Experience Representatives responsible for transportation brokerage operations supporting large, enterprise-level customers. The role oversees daily workflow execution, adherence to processes and service standards, capacity coverage, and front-line talent development. It partners with leadership to support customer objectives and contributes to branch metrics and performance discussions while promoting reliable, efficient, high-quality execution.

The manager carries out growth-focused activities, establishes desk-level goals based on customer and market trends, and helps shape team strategy through input on KPIs and budgets. The position also manages risk and financial integrity, supports customer experience and operational efficiency, contributes to business reviews, and helps ensure freight volume and commitments are met. It monitors trailing equipment for proper utilization and compliance with guidelines.

Requirements

• High school diploma or GED and 3 years of experience in transportation/logistics or military-equivalent experience, or a suitable combination of education, experience, and training; alternatively, a bachelor's degree in Supply Chain Management, Logistics Management, or a related field and 2 years of transportation/logistics or military-equivalent experience.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Execute management-directed growth activities to realize and capture market potential.
• Analyze customer base and market trends to establish desk-level team goals.
• Contribute to team strategy by providing input on KPIs and budget considerations to meet or exceed branch and business-unit profitability goals.
• Manage risk and maintain financial integrity in business matters.
• Lead talent identification, development, performance, and overall management to support customer and operational success.
• Ensure excellent customer experiences and encourage personnel to identify inefficiencies that could improve stakeholder satisfaction and operational efficiency.
• Provide desk coverage to support business continuity when a primary representative is absent.
• Compile data and support monthly and/or quarterly business reviews with internal and external stakeholders.
• Participate in strategy processes to meet or exceed freight-volume goals and commitments by maintaining award compliance, identifying growth opportunities, planning for forecasted needs, and resolving deviations.
• Monitor trailing equipment for proper utilization and adherence to guidelines.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure, including vacation and sick time
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable company plan terms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED