Manager - Human Resources Business Partner, Northern Region

Hermes • New York City, NY

8d • Onsite

About The Position

The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars: Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration. Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling. Talent Development: corporate social responsibility, Diversity, Inclusion & Family, learning and leadership development, internal communications, and employee engagement. As the HR Business Partner, you will contribute to the overall department strategy in a Generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering, and maintaining employee relationships through coaching, advising, and negotiating in conflict situations, and assisting in organizational effectiveness efforts. You will deliver HR solutions in several key areas, including recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training. As a strategic member of a cross functional Retail team, you will work closely with the store leadership teams and employees within the Northern Region, as well as partner with other members of the HR team, working collaboratively across all levels to assist in the implementation of people-related services, HR policies, practices, and procedures. The HR Business Partner will support the Northern Region, which currently includes 9 store locations and approximately 140 retail employees. This position is located on site in our New York Corporate Office. Serves as a strategic HR Business Partner for the Northern Region. Provides hands-on HR support by maintaining both a physical and virtual presence in the respective locations. Is a regular contributor to regional meetings, as well as management/staff meetings at the store-level. Is aware of all business issues and priorities, and provides focused support, coaching, and guidance to management. Manages employee relations for the store locations and recommends appropriate employment action to maintain a productive, positive work environment. Empowers store management to manage employee disciplinary actions to ensure consistent, uniform, and fair application of company policies and procedures and governmental laws. With general supervision, conducts investigations, recommends solutions to issues, counsels’ employees, advises managers on discipline process and facilitates dispute resolution. Responsible for HR headcount budget, new headcount requests, and maintenance of organizational charts for region; partners pro-actively with Talent Acquisition Manager on full cycle recruiting processes to meet the various staffing needs within the Region. Responsible for optimization and implementation of company talent acquisition and management programs and manages in-house talent systems and vendor relationships in collaboration with other HRBP’s to ensure that we hire key talent with a focus on the candidate experience. Ensures all regular vacant positions are posted internally and externally, and provides analysis of recruiting processes, employee retention statistics, and other associated HR metrics. Conducts regular touch base meetings with store leaders to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with coaching recommendations to optimize business performance. Works closely and collaboratively with HRBP team to support with implementing new programs and initiatives that impact employee engagement; supports the VP, HR and Regional VP with special projects, initiatives, and goals to enhance the overall employee experience. Responsible for the management of the company’s annual performance review process and 30/60-day new hire review process. Creates and designs content of the performance reviews in alignment with goals of the company. Assists in the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company.

Requirements

• At least 3 years of experience in a HR Business Partner role
• Experience leading HR functions in a multi-unit environment; high volume, high-traffic, and high-visibility environments preferred
• Experience in luxury retail and/or service-oriented organization; direct retail store experience preferred
• Strong skills in high volume employee relations, talent development, recruiting, and performance management
• Exceptional relationship-building skills to create long-lasting impact to client group
• Solid understanding of HR policies and procedures, Federal and State employment laws, compliance and reporting requirements
• Strong counselling approach and proven ability to influence others and support where needed
• Excellent written and verbal communication skills; comfortable with public speaking
• Strong interpersonal skills with a focus on internal customer service; ability to coach and empower others
• Strong active listening skills
• Demonstrated ability to use technology (i.e., Excel, PowerPoint, Word, HRIS systems) to gather, interpret, organize, and present data
• Sound judgment and critical thinking skills; successful management of multiple projects and competing priorities while balancing the needs for quality with meeting deadlines
• Detail oriented with strong organizational skills; evidence of self-motivation; demonstrated ability to plan, schedule and work both independently and in teams within a service-oriented organization
• Possess business acumen and are operationally sound
• Kind, but effective leadership style. Demonstrates humility, compassion, and approachability in all interactions
• Comfortable with fast paced environment; ability to prioritize effectively and independently
• Travel required, store visits to each boutique within Region annually

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Manage all aspects of the recruiting process.
• Foster and maintain employee relationships through coaching, advising, and negotiating in conflict situations.
• Assist in organizational effectiveness efforts.
• Deliver HR solutions in recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.
• Work closely with store leadership teams and employees within the Northern Region.
• Partner with other members of the HR team, working collaboratively across all levels to assist in the implementation of people-related services, HR policies, practices, and procedures.
• Provide hands-on HR support by maintaining both a physical and virtual presence in the respective locations.
• Be a regular contributor to regional meetings, as well as management/staff meetings at the store-level.
• Be aware of all business issues and priorities, and provide focused support, coaching, and guidance to management.
• Manage employee relations for the store locations and recommend appropriate employment action to maintain a productive, positive work environment.
• Empower store management to manage employee disciplinary actions to ensure consistent, uniform, and fair application of company policies and procedures and governmental laws.
• Conduct investigations, recommend solutions to issues, counsel employees, advise managers on discipline process and facilitate dispute resolution.
• Manage HR headcount budget, new headcount requests, and maintenance of organizational charts for region.
• Partner pro-actively with Talent Acquisition Manager on full cycle recruiting processes to meet the various staffing needs within the Region.
• Optimize and implement company talent acquisition and management programs.
• Manage in-house talent systems and vendor relationships in collaboration with other HRBPs to ensure that we hire key talent with a focus on the candidate experience.
• Ensure all regular vacant positions are posted internally and externally.
• Provide analysis of recruiting processes, employee retention statistics, and other associated HR metrics.
• Conduct regular touch base meetings with store leaders to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with coaching recommendations to optimize business performance.
• Work closely and collaboratively with HRBP team to support with implementing new programs and initiatives that impact employee engagement.
• Support the VP, HR and Regional VP with special projects, initiatives, and goals to enhance the overall employee experience.
• Manage the company’s annual performance review process and 30/60-day new hire review process.
• Create and design content of the performance reviews in alignment with goals of the company.
• Assist in the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision, Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager