Manager, HRIS

Service Experts•Richardson, TX

About The Position

Service Experts is seeking an experienced Manager, HRIS to lead delivery and ongoing support of HR systems, with a primary focus on Workday. The role manages the HRIS team, establishes priorities and deadlines, and ensures HR technology solutions are delivered accurately, securely, and efficiently. The Manager, HRIS partners with HR and business stakeholders to translate operational needs into effective system configurations, workflows, integrations, and process improvements. The position also provides hands-on technical support for complex system issues while developing the capabilities and performance of the HRIS team.

Requirements

Hands-on experience configuring and supporting Workday HCM, including business processes, security, reporting, and integrations.
Professional experience supporting HR system configuration, testing, data validation, security, integrations, or technical troubleshooting.
Experience leading employees, coordinating team priorities, or managing technical and operational workflows.
Ability to translate business requirements into effective system configurations and process solutions.
Strong analytical, problem-solving, communication, and stakeholder-management skills.
Minimum of 6 years of experience.
Bachelor's degree.

Nice To Haves

Workday certification or experience with Workday implementations, upgrades, or release management.
Previous experience managing an HRIS or HR technology team.
Experience supporting interconnected HR platforms, interfaces, extracts, and downstream data feeds.
Experience developing system documentation, knowledge articles, training materials, or self-service resources.

Responsibilities

Lead the operational delivery of HRIS requests and ensure assigned workstreams are completed from intake through implementation.
Perform complex system configuration and troubleshoot advanced technical and functional issues.
Serve as a Workday subject matter expert, configuring and supporting HCM functionality such as business processes, condition rules, notifications, and calculated fields.
Establish team priorities, coordinate workloads, and monitor delivery against established deadlines.
Identify and resolve day-to-day operational and technical challenges.
Review analyst work and promote consistent configuration and documentation standards.
Manage Workday and other HR system security role assignments and support regular security audits.
Maintain appropriate system access and segregation-of-duties practices.
Validate HR data integrity and reconcile discrepancies across HR platforms and downstream systems.
Apply established policies, procedures, and standards to HRIS operations and system changes.
Coordinate testing, deployment, and post-implementation support for small-to-medium system changes and releases.
Manage Workday release readiness, including reviewing semiannual feature releases, regression testing, and communicating impacts to stakeholders.
Maintain HR data extracts, interfaces, and downstream feeds.
Validate file outputs and troubleshoot interface or integration failures.
Build and support Workday integrations and reports, including Enterprise Interface Builders (EIBs), custom reports, and scheduled outbound files.
Translate business requirements into system updates, workflows, and practical technology solutions.
Partner with stakeholders to understand business priorities, process requirements, and system needs.
Communicate technical or complex information clearly to technical and non-technical audiences.
Evaluate non-standard requests, coordinate investigations, and recommend appropriate solutions.
Develop job aids, knowledge articles, and self-service resources to improve the user experience and reduce repeat support requests.
Lead, coach, and develop a team of HRIS professionals.
Assign work, maintain workflow, and ensure team deliverables meet established expectations.
Train and mentor analysts and coordinators on HRIS processes, tools, configuration standards, and troubleshooting techniques.
Support personnel decisions and supervisory responsibilities, including hiring, performance management, and corrective action when necessary.
Perform other duties as assigned.