Manager, HR Operations

WorldStrides

About The Position

The Manager, HR Operations runs HR Delivery operations and shared services at WorldStrides, owning HR operations end to end and leading the HR Operations Specialist and two HR Generalists. Reporting to the Senior Director of HR Delivery, the role works alongside HRBP and L&D teams and drives enterprise HR initiatives that shape team member experience across the organization. The manager translates programs into scalable execution and sets standards for accuracy, speed, and service quality across HR transactions. The position oversees HR shared services, onboarding and offboarding, employee relations, the annual HR calendar, compliance execution, HR data quality, and process improvement. It partners with local HR support, Finance, HRBPs, hiring managers, the governance team, and L&D. The role also automates manual work and uses existing and new AI tools to improve operations and team member experience. In the first year, success includes redesigning workflows to make programs faster and smoother, supported by AI or other platforms; providing welcoming, effective onboarding; meeting shared-services SLAs while increasing self-service resolution; maintaining current process documentation and trained backups; and building a high-performing team with clear goals and development plans.

Requirements

Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience.
At least 4 years of HR experience, including at least 1 year in HR leadership.
Experience building or operating an HR shared-services or HR service-center model.
Track record of launching enterprise HR programs, such as engagement surveys or compensation communications.
Working knowledge of U.S. employment law and multi-state compliance.
Hands-on HRIS experience and strong Excel skills.
Exceptional accuracy when handling confidential data.

Nice To Haves

Experience supporting operations in Mexico or other international locations.
Experience automating HR workflows, including building AI agents.
Process improvement or project management training.

Responsibilities

Lead and develop the HR Operations team, including the HR Operations Specialist and two HR Generalists, by setting priorities and building coverage that avoids single points of failure.
Own end-to-end HR operations.
Run and optimize HR shared services.
Partner with local HR support and on-site HR teams, including the Mérida office, to deliver a consistent team member experience.
Lead onboarding and offboarding processes.
Lead employee relations for full-time and seasonal team members by investigating concerns, guiding managers, and resolving issues consistently and in line with policy.
Run the annual HR calendar, including engagement surveys, performance reviews, merit and bonus processes, promotion cycles, compensation processes, and policy rollouts.
Partner with the Senior Director of Governance and the team on HR governance and compliance, and run HR practices that support compliance with federal, state, and global labor laws.
Work with Finance on payroll accuracy and headcount reporting, and with HRBPs and hiring managers to maintain an efficient team member lifecycle from offer through exit.
Maintain accurate HR data to inform HR and business leadership decisions.
Partner with L&D to analyze HR inbox questions, identify recurring gaps, and create proactive training.
Automate manual HR operations through improved processes, tools, and AI agents built and maintained by the team.
Use existing and new AI tools to improve team operations and the team member experience.

Benefits

Medical, dental, vision, life, AD&D, accident, critical illness, and disability insurance.
FSA/HSA options with employer HSA contributions.
Generous 401(k) match.
Paid time off, including 11 paid company holidays, 25 PTO days in the first year (prorated), one paid volunteer day, four mental health days, and bereavement leave.
Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 annually for certifications.
Opportunities for paid and discounted travel.
Flexible work schedule with on-site, remote, and hybrid office opportunities.
Employee Resource Groups.
Employee Assistance Program and wellness resources, including fitness centers at select locations.
Paid parental, caregiver, and disability leave.
Team Member Discount Program.
Engaging, collaborative, and fun work environment.