Manager HR Digital & HCM

Keolis Canada•Boston, MA

About The Position

This role is responsible for overseeing the configuration, administration, and maintenance of the HCM (HRIS) platform and related digital tools. The Manager HR Digital & HCM will partner with IT to ensure stable system integrations, security protocols, and data flow between HR and other business systems. This position will also maintain and update organizational structures, positions, job codes, and pay rules within the system, establish governance processes and documentation standards, and ensure all system processes comply with data protection and privacy laws. The role is also responsible for preparing the HCM for annual events such as open enrollment, performance reviews, and compensation reviews, and will process UKG Core HR data entry for locations without an HR Manager. Additionally, the Manager will oversee system upgrades and maintenance, build and maintain workflows, manage end-user access rights, and lead efforts for HCM configuration for business acquisitions and new contract mobilizations. The role also involves supervising HRIS system activities, driving data integrity, developing HR reporting frameworks, interpreting workforce data, and supporting compliance and audit activities. The Manager will evaluate emerging HR technologies, identify automation opportunities, lead change management efforts, and promote a culture of innovation. Furthermore, this position will lead full-cycle project management for HR technology initiatives, develop business cases for new digital initiatives, and collaborate cross-functionally with IT, Payroll, Benefits, and Operations. The Manager will also communicate complex technical information, provide project updates, build partnerships across HR Centers of Excellence, coach HR team members, and act as a trusted advisor and point of escalation for system or data-related inquiries.

Requirements

5+ years of progressive HRIS/HCM experience with at least 3 years in a system administration or implementation role
Proven success managing cross-functional HR technology projects from design to delivery
Demonstrated expertise in HCM platforms (preferably UKG Pro and WFM)
Experience working within complex organization matrix
Experience developing and executing employee communications to support technology improvements
Strong communication and stakeholder management skills, with the ability to influence across levels
Proven success in change management and continual improvement and operational effectiveness
Advanced Excel and reporting skills; familiarity with BI tools (e.g., UKG BI, Power BI)
Excellent project management and organizational skills
Strong analytical mindset and attention to detail
Problem Solver: Identifies problems, and recommends solutions based on comprehension of information provided from user
Results Oriented: Responds promptly to high-impact, critical issues
Adaptable: Team centric with ability to provide & receive constructive feedback
Employment contingent upon passing pre-employment drug and alcohol screen
Contingent upon receiving a favorable background check
Must pass a physical examination

Nice To Haves

Bachelor’s degree in HR, HR Management or Technology
Strong experience in the program management of HR tools
Experience supporting M&A integration and large-scale organizational changes
Change management and training facilitation experience a plus

Responsibilities

Oversee configuration, administration, and maintenance of the HCM (HRIS) platform and related digital tools
Partner with IT to ensure stable system integrations, security protocols, and data flow between HR and other business systems
Maintain and update organizational structures, positions, job codes, and pay rules within the system
Establish governance processes and documentation standards for testing, approvals, and production migrations
Ensure all system processes comply with data protection and privacy laws (e.g., HIPAA, GDPR)
Prepare HCM for annual events including open enrollment, annual performance processes, annual compensation reviews and change uploads
Responsible for processing UKG Core HR data entry for Keolis locations without an HR Manager
Work alongside the IT department to perform regular assessments and improvements to UKG
Oversee all system upgrades and maintenance in partnership with internal and external partners
Build and maintain workflows within HCM including user-friendly processes, guidelines, and documentation
Partner with HRIS System Administrator to manage end user access rights to system
Lead efforts to ensure the configuration of the HCM for business acquisitions and for new contract mobilizations is setup correctly and ahead of new contract mobilizations
Supervise the day-to-day activities of the HRIS systems and other HR digital tools
Drive data integrity through ongoing audits, validations, and process controls
Develop and manage a comprehensive HR reporting framework to deliver consistent, actionable insights
Partner with HR and business leaders to interpret workforce data and identify opportunities for improvement
Support compliance and audit activities by ensuring data accuracy and standardized reporting metrics in partnership with HRIS Reporting and Analytics Lead
Evaluate emerging HR technologies and recommend enhancements to improve efficiency and user experience
Identify automation opportunities to streamline HR processes and reduce manual workload
Lead change management efforts to ensure smooth adoption of new tools and processes
Promote a culture of innovation and operational excellence within the HRIS function
Act as an advisor to HR peers for potential solutions. Within the framework, understand the needs and identify solutions by capturing business requirements to drive continuous improvement around the organization
Lead full-cycle project management for HR technology initiatives, including system upgrades, new module deployments, and process optimization
In partnership with Director, HCM define project scope, milestones, deliverables, and success metrics; ensure projects are delivered on time and within budget
Develop and present business cases for new digital initiatives to improve HR operations and employee engagement
Collaborate cross-functionally with IT, Payroll, Benefits, and Operations to align system capabilities with business needs
Serve as project liaison on HRIS projects, ensuring timely communication, alignment of priorities, and mitigation of risks or issues
Communicate complex technical information in clear, concise terms to HR leaders and business partners
Provide regular project updates, issue logs, and status reports to leadership
Build strong partnerships across HR Centers of Excellence (COEs) to understand functional needs and translate them into system solutions
Coach and guide HR team members on system processes, data best practices, and troubleshooting
Act as a trusted advisor and point of escalation for system or data-related inquiries
Support HRIS Team with all Tier escalations