Manager HR Digital & HCM

Keolis America•Boston, MA

About The Position

This role is responsible for overseeing the configuration, administration, and maintenance of the HCM (HRIS) platform and related digital tools. The Manager HR Digital & HCM will partner with IT to ensure stable system integrations, security protocols, and data flow between HR and other business systems. They will also be responsible for maintaining and updating organizational structures, positions, job codes, and pay rules within the system, establishing governance processes, and ensuring compliance with data protection laws. Additionally, this role will prepare the HCM for annual events, process UKG Core HR data entry for specific locations, and oversee system upgrades and maintenance. The Manager will build and maintain workflows, manage end-user access rights, and ensure the correct configuration of the HCM for business acquisitions and new contract mobilizations. The role also involves driving data integrity, developing a comprehensive HR reporting framework, interpreting workforce data, and supporting compliance activities. Furthermore, the Manager will evaluate emerging HR technologies, identify automation opportunities, lead change management efforts, and act as an advisor for potential solutions. Finally, this role will lead full-cycle project management for HR technology initiatives, develop business cases for new digital initiatives, and collaborate cross-functionally to align system capabilities with business needs.

Requirements

5+ years of progressive HRIS/HCM experience
At least 3 years in a system administration or implementation role.
Proven success managing cross-functional HR technology projects from design to delivery.
Demonstrated expertise in HCM platforms (preferably UKG Pro and WFM).
Experience working within complex organization matrix.
Experience developing and executing employee communications to support technology improvements.
Strong communication and stakeholder management skills, with the ability to influence across levels.
Proven success in change management and continual improvement and operational effectiveness.
Advanced Excel and reporting skills; familiarity with BI tools (e.g., UKG BI, Power BI).
Excellent project management and organizational skills.
Strong analytical mindset and attention to detail.
Identifies problems, and recommends solutions based on comprehension of information provided from user.
Responds promptly to high-impact, critical issues.
Team centric with ability to provide & receive constructive feedback.
Must pass a physical examination.

Nice To Haves

Bachelor’s degree in HR, HR Management or Technology
Strong experience in the program management of HR tools
Experience supporting M&A integration and large-scale organizational changes.
Change management and training facilitation experience a plus.

Responsibilities

Communicate complex technical information in clear, concise terms to HR leaders and business partners.
Provide regular project updates, issue logs, and status reports to leadership.
Build strong partnerships across HR Centers of Excellence (COEs) to understand functional needs and translate them into system solutions.
Coach and guide HRIS team members on system processes, data best practices, and troubleshooting.
Act as a trusted advisor and point of escalation for system or data-related inquiries.
Support HRIS Team with all Tier escalations.
Oversee configuration, administration, and maintenance of the HCM (HRIS) platform and related digital tools.
Partner with IT to ensure stable system integrations, security protocols, and data flow between HR and other business systems.
Maintain and update organizational structures, positions, job codes, and pay rules within the system.
Establish governance processes and documentation standards for testing, approvals, and production migrations.
Ensure all system processes comply with data protection and privacy laws (e.g., HIPAA, GDPR).
Prepare HCM for annual events including open enrollment, annual performance processes, annual compensation reviews and change uploads.
Responsible for processing UKG Core HR data entry for Keolis locations without an HR Manager.
Work alongside the IT department to perform regular assessments and improvements to UKG.
Oversee all system upgrades and maintenance in partnership with internal and external partners.
Build and maintain workflows within HCM including user-friendly processes, guidelines, and documentation.
Partner with HRIS System Administrator to manage end user access rights to system.
Led efforts to ensure the configuration of the HCM for business acquisitions and for new contract mobilizations is setup correctly and ahead of new contract mobilizations.
Supervise the day-to-day activities of the HRIS systems and other HR digital tools.
Drive data integrity through ongoing audits, validations, and process controls.
Develop and manage a comprehensive HR reporting framework to deliver consistent, actionable insights.
Partner with HR and business leaders to interpret workforce data and identify opportunities for improvement.
Support compliance and audit activities by ensuring data accuracy and standardized reporting metrics in partnership with HRIS Reporting and Analytics Lead.
Evaluate emerging HR technologies and recommend enhancements to improve efficiency and user experience.
Identify automation opportunities to streamline HR processes and reduce manual workload.
Lead change management efforts to ensure smooth adoption of new tools and processes.
Promote a culture of innovation and operational excellence within the HRIS function.
Act as an advisor to HR peers for potential solutions.
Within the framework, understand the needs and identify solutions by capturing business requirements to drive continuous improvement around the organization.
Lead full-cycle project management for HR technology initiatives, including system upgrades, new module deployments, and process optimization.
In partnership with Director, HCM define project scope, milestones, deliverables, and success metrics; ensure projects are delivered on time and within budget.
Develop and present business cases for new digital initiatives to improve HR operations and employee engagement.
Collaborate cross-functionally with IT, Payroll, Benefits, and Operations to align system capabilities with business needs.
Serve as project liaison on HRIS projects, ensuring timely communication, alignment of priorities, and mitigation of risks or issues.