Manager - Housing Programs and Conference Operations

Louisiana State University•Baton Rouge, LA

22h

About The Position

Reporting to the Assistant Director for Special Populations & Operations, the Manager is a full-time professional staff member on LSU Residential Life’s assignments and occupancy management team. The role oversees the summer conference program, manages university off-campus housing resources and relationships, coordinates day-to-day operations of the summer intern housing program, and serves on the summer conference leadership team. The Manager is also the primary occupancy management team member responsible for the StarRez online system, serving as a liaison with Information Technology Services (ITS) and other internal teams. The Manager plans and delivers summer housing, conferences, camps, short courses, and early-arrival programs. This includes coordinating client needs, spaces, services, campus partners, and staff; improving guest experiences; and supporting university recruitment and enrollment initiatives. The position administers and improves StarRez systems, online portals, reports, and related processes, while responding to student, parent, and guest housing concerns and maintaining resources that support consistent service. The Manager supervises summer conference assistants and conference desk assistants, with support from a graduate assistant, and participates in the departmental on-call rotation. The role requires frequent evening and weekend work. It is considered essential under University Policy Statement 18 and may require reporting to or remaining on campus during an emergency or closure. Other duties include at least 40 hours per year supporting divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, and Disability Services Finals Testing.

Requirements

Bachelor’s degree, or relevant experience meeting the stated required years of experience; the posting says a degree is not required if the candidate meets the required experience.
Three years of experience in a related field.
Ability and willingness to work frequent evening and weekend hours.
Ability to apply departmental policy and sound judgment to assignment decisions.
Strong human-relations, customer-service, and communication skills.
Proficiency in Microsoft Word and spreadsheet software.
Ability to build productive relationships with students, parents, faculty, staff, and campus partners.
Ability to use StarRez and enterprise databases with attention to accurate records, reporting, and quality control.
Ability to respond thoughtfully to complaints, roommate conflicts, and sensitive assignment concerns.
Valid U.S. work authorization at the time of hire and throughout employment.

Nice To Haves

Master’s degree in College Student Personnel, Higher Education, or a related field.
At least four years of experience in Student Affairs.
Professional experience in occupancy management, residential education programs, student affairs, or a similar field.
Skills in adaptability, collaboration, communication, leadership, policy development, project management, resource management, and risk mitigation.

Responsibilities

Manage the planning, coordination, and execution of summer housing programs and special group accommodations, including short courses, conferences, camps, and fall early arrivals.
Serve as the primary contact for conference and summer program clients through the event lifecycle, including facility tours, space assignments, contract coordination, service arrangements, billing coordination, and post-event evaluations.
Evaluate program requirements, space availability, and operational resources to develop housing and service arrangements that meet guest needs and comply with university policies and procedures.
Coordinate with campus departments and service providers to facilitate event logistics, resolve operational challenges, and ensure timely delivery of requested services.
Lead and provide day-to-day supervision and guidance to summer conference assistants and conference desk assistants, including staff scheduling, training, work assignments, and performance monitoring.
Participate in the departmental on-call rotation and respond to after-hours operational issues and emergencies, applying established protocols and escalating significant incidents when appropriate.
Administer and continuously improve the StarRez housing management system and associated online portals to improve operational efficiency, data accuracy, and user experience.
Identify system functionality gaps and opportunities to streamline housing processes, improve accessibility, and reduce barriers to housing-related transactions.
Serve as the operational liaison among Occupancy Management, ITS, business operations, and communications teams to coordinate system updates, troubleshoot issues, and support integration across departmental functions.
Collaborate with ITS and campus partners to develop, maintain, and improve reports, dashboards, housing rosters, occupancy reports, and related communications.
Coordinate system testing, documentation, and process updates to support consistent system performance and reliable housing information.
Resolve student, parent, and guest inquiries and concerns related to housing assignments, housing agreements, roommate requests, room changes, cancellations, and refund requests.
Collaborate with Residential Education and other university partners to address roommate conflicts, assignment concerns, and escalated service issues in accordance with established policies and procedures.
Provide accurate and timely guidance through email, telephone, in-person consultations, and other service channels.
Evaluate individual cases, determine appropriate actions within delegated authority, and refer complex or policy-sensitive matters to appropriate leadership or campus offices.
Develop, maintain, and update forms and online resources supporting occupancy management, housing assignments, and special residential communities.
Contribute to departmental, divisional, and university-wide initiatives as assigned, including at least 40 hours per year supporting divisional initiatives and special projects.