Clerk IV (Summer Conference Housing Assistant Manager)

UMass Amherst•Amherst, NY

8d•Onsite

About The Position

The Clerk IV (Summer Conference Housing Assistant Manager) performs a variety of duties related to Summer Conference Housing (SCH). In conjunction with the University’s housing services department, this role coordinates accommodations for conference guests and assists with coordinating conference programs and services provided by University Conference Services (UCS). The position is designated as essential and on call, and is subject to final budgetary and administrative approval. The role recruits, trains, and supervises student and temporary staff; serves as the primary operational contact for Summer Conference Housing; coordinates facilities and services; and supports conference registration, billing, records, supplies, and on-site event operations. Work is primarily in an indoor university environment and includes physical activity such as transporting materials or equipment, prolonged standing and walking, and assuming low postures. The position operates a motor vehicle to travel to work sites. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. On-site coverage is also required during conference events, including nights, weekends, and early mornings, with on-call phone availability. Calls are expected to increase during event periods, especially from May through August.

Requirements

At least one year of experience in the hospitality industry.
Valid Massachusetts Class D driver’s license.
Working knowledge of Microsoft Office, with emphasis on Excel and Word.
Ability and willingness to work on an on-call basis.
Ability to supervise student and temporary employees.
Strong customer service skills and experience.
Ability to perform general physical activity, including lifting and transporting materials or equipment, prolonged standing and walking, and assuming low postures.

Responsibilities

Recruit, train, and supervise student and temporary staff for the summer residence hall program, emphasizing customer service and employee safety.
Serve as the primary operational contact for Summer Conference Housing.
Learn the Registration Program with the UCS Registration and Housing Manager and implement its use to generate housing lists for summer groups.
Maintain inventory of linen, operating supplies, and equipment needed to support Summer Conference Housing.
Prepare, implement, and enforce policies for employees, guests, and visitors in rooms and public areas under SCH jurisdiction, while adhering to University Housing policies.
Coordinate conference facilities and services by contacting on- and off-campus resources.
Participate in developing contracts to ensure compliance with State, University, and Conference Services policies and procedures.
Provide on-site coverage during conference events, including nights, weekends, and early mornings, and answer the phone while on call.
Ensure prompt and accurate financial wrap-ups and billing for completed conference programs.
Support affirmative action and non-discrimination goals and provide customer-focused quality services.
Serve as backup for coordinating conference registration.
Maintain electronic (Delphi and Iris) and paper files for each conference.
Order forms, materials, and supplies needed for each conference.
Functionally supervise service providers and students to ensure the accuracy, quality, and timeliness of conference products or services.
Operate a motor vehicle to travel to work sites.
Enter time into Kronos.
Perform other duties as assigned.