Clerk IV

Commonwealth of Massachusetts•Worcester, MA

2d•Onsite

About The Position

The Department of Developmental Services (DDS) Central Residential Services Office is seeking a Clerk IV to manage and maintain the reception area. The role answers telephone calls, greets and assists visitors, and provides routine information about agency services according to established procedures. The Clerk IV maintains physical and electronic filing systems; receives and distributes incoming and outgoing mail, faxes, packages, and memorandums; and maintains and schedules conference rooms. The position also schedules interviews and checks references for potential new hires. The Clerk IV provides routine clerical support to Central Residential Services staff, including copying, scanning, and operating standard office equipment, and completes special projects assigned by the CRS Director or designee. The role regularly uses computers and systems, including Windows, Microsoft Word, Excel, and Access. It collects, compiles, and interprets data and prepares reports that may contain confidential personal information. The Clerk IV must understand moderately complex oral and written instructions, compose professional correspondence as directed, and communicate professionally with staff and individuals served. The position is located at the Central Residential Services office in Worcester, Massachusetts. The schedule is 8:00 a.m. to 4:00 p.m., with Saturday and Sunday off.

Requirements

At least three years of full-time or equivalent part-time experience in office work, or an equivalent combination of experience and the listed education substitutions.
Ability to comprehend moderately complex oral and written instructions.
Ability to communicate professionally with staff and individuals served.
Education and licensure or certification information will be verified under the Human Resources Division's Hiring Guidelines.
Recommended candidates must successfully complete pre-employment screening, including a CPPD Abuse Registry Search, CORI criminal background check, and fingerprint-based national background check.

Responsibilities

Manage and maintain the reception area.
Answer telephone calls, greet and assist visitors, and provide routine information about agency services according to established procedures.
File and maintain physical and electronic record systems.
Receive and distribute incoming and outgoing mail, faxes, packages, and memorandums.
Maintain and schedule conference rooms.
Schedule interviews and check references for potential new hires.
Provide routine clerical support to Central Residential Services staff, including copying, scanning, and operating standard office equipment.
Complete special projects as assigned by the CRS Director or designee.
Use computer systems and applications, including Windows, Microsoft Word, Excel, and Access.
Collect, compile, and interpret data and prepare reports, which may include confidential personal information.
Compose professional written correspondence as directed and communicate professionally with staff and individuals served.