Accounting Clerk IV- Child Resources

Harnett County•Lillington, NC

About The Position

The Accounting Clerk IV provides administrative support to the Child Care Unit. The role handles office and technical tasks related to processing information, responding to inquiries, scanning documents, mailing applications, and updating records. The employee is the first point of contact for inquiries about child care assistance and maintains the child care subsidy waiting list when applicable. The position also supports caseworkers and Child Care directors with unit functions, including case transfers and underpayments or overpayments. During natural emergencies, the employee serves in a County Emergency Management Shelter as needed and assigned. Other duties may be assigned by the Supervisor, Program Manager, or Director to meet agency needs. The role requires accuracy, confidentiality, and knowledge of applicable systems and procedures. Employees work independently within defined guidelines, selecting among permitted actions and referring matters requiring additional interpretation to the immediate supervisor. Public-contact duties include gathering, relaying, and explaining information to clients, coworkers, and the public to establish or update records or determine service eligibility.

Requirements

High school graduation.
At least one year of office assistant or secretarial experience, or an equivalent combination of training and experience.
General knowledge of office or work-unit procedures, methods, and practices.
Knowledge of spelling, punctuation, specialized vocabulary, and proofreading.
General knowledge of office accounting, recordkeeping procedures, and mathematics.
Ability to learn and apply guidelines and procedures.
Ability to use a variety of office equipment and learn to use specialized office equipment.
Ability to work courteously and tactfully with people.
Ability to screen communications using predetermined guidelines and respond to or route inquiries independently.
Ability to record and compile information based on general guidelines.
Ability to gather and provide information and instructions about work processes or procedures.
Ability to balance and reconcile figures.
Accuracy, confidentiality, and knowledge of relevant systems and procedures.

Responsibilities

Handle incoming customer calls and direct them to the appropriate caseworker.
Interact courteously and effectively with management, coworkers, and customers to gather information needed for accurate eligibility processing.
Assist Child Care directors with underpayments or overpayments as needed.
Support caseworkers and perform various functions in the Child Care Unit.
Assist with transferring cases into or out of the county.
Maintain the child care subsidy waiting list.
Send forms, letters, and responses as necessary.
Assist with maintaining files.
Process and scan incoming and outgoing mail as needed.
Serve in the County Emergency Management Shelter during natural emergencies as needed and assigned.
Perform other assigned duties to ensure timely service delivery.