Manager Housekeeping

Hilton Grand Vacations•New York, NY

2d•Onsite

About The Position

The Housekeeping Manager oversees and coordinates housekeeping team members and operations at The Central At 5th Hilton Club Resort, a 161-room property in New York City. The role ensures efficient housekeeping services, compliance with departmental standards, guest and owner satisfaction, and safe operations. The manager supervises and develops staff, maintains department inventory and records, manages financial and operational resources, and works with other departments to address guest needs. The position also requires flexibility to adjust schedules and provide shift coverage to meet business demands.

Requirements

3–5 years of related experience.
2 or more years of supervisory experience.
Good understanding and use of computers and programs, including MS Office, Teams, and OneDrive.
Credentials in health and safety training, such as OSHA and Blood Borne Pathogen training.
Ability to adjust to schedule changes and provide shift coverage on short notice.

Nice To Haves

Familiarity with TSW and AS400.
Experience with ADP Workforce Manager for staff scheduling.

Responsibilities

Manage and coordinate housekeeping team members and assignments to ensure efficient operations and excellent cleaning services for guests and owners.
Routinely inspect units and common areas for compliance with departmental standards.
Perform duties of other housekeeping positions as needed.
Monitor and resolve guest requests and complaints, coordinating with other departments as necessary.
Deliver service that meets quality standards and respond to guests promptly and professionally, including when handling difficult situations.
Maintain accurate inventories of linens and supplies.
Ensure laundry operations meet productivity standards and carpet and floor maintenance programs meet standards.
Ensure departmental equipment, supplies, assets, and storage areas are properly secured.
Hire, supervise, counsel, and train staff; maintain payroll timekeeping records, schedules, vacation hours, and other documentation.
Investigate accidents, initiate reports, and recommend corrective actions.
Ensure staff work safely and comply with OSHA regulations and other applicable safety standards.
Follow corporate purchasing policies and controls, including those for contractor bids, budgets, and schedules.
Conduct departmental meetings and lead, motivate, and hold team members accountable for department and company goals.
Follow departmental policies, procedures, safety standards, blood-borne pathogen requirements, and grooming standards.
Use cleaners, chemicals, and equipment properly.
Manage multiple responsibilities, prioritize duties, meet deadlines, and adjust to schedule changes and short-notice shift coverage.
Manage department financials, checkbooks, inventory, forecasting, and budgeting.
Complete required company training and compliance courses and follow company policies and procedures.
Perform other related duties as assigned, including duties normally assigned to another department.