Manager, Hotel Openings & Transitions, U.S. & Canada

Hilton•McLean, VA

22h•$77,500 - $110,000•Remote

About The Position

The Manager, Hotel Openings & Transitions manages a portfolio of new construction openings, conversions, internal brand-to-brand changes, and hotels departing the Hilton system across the U.S. and Canada. The role supports operational readiness, accurate system and content setup, performance delivery, service optimization, and brand compliance, serving as a primary contact throughout each opening or transition. The position works with hotel owners, management companies, hotel leaders, Hilton Commercial Performance teams, Global Brand Organizations, and cross-functional partners. It facilitates opening and transition tasks through Hilton’s online opening software, supporting tools, and required documentation; monitors progress and escalates issues affecting readiness or timelines; and develops practical solutions for opening challenges. The role also contributes to procedures, tools, and programs that improve the opening and transition process. The Manager coordinates hotel initialization across Hilton Sales Worldwide, Brand Marketing, Global Distribution Management, Hilton Reservations Worldwide, Global Distribution Systems, Online Travel Agencies, and Hilton Honors. The position ensures hotel information is accurate, fully enhanced, and sellable in applicable Hilton systems, including GDS, PIM, CRS, and Hilton brand websites. The role is virtual/remote, covers the U.S. and Canada, and requires travel up to 20%. It reports to the Director, Hotel Openings & Transitions.

Requirements

Four years of work experience in the hotel industry or similar experience in a management or supervisory-level position.
Two years of branded hotel experience.
Three years of experience working with hotel General Managers or Hotel Ownership/Management, or three years of corporate experience with Hilton.
Ability to travel up to 20%.

Nice To Haves

Four years of overall preferred experience with Hilton.
Three years of branded hotel experience.
One year of experience supporting hotels in pre-opening or conversions.

Responsibilities

Facilitate hotel opening and transition task items using Hilton's online opening software, supporting tools, and required documentation.
Manage a portfolio of new construction openings, conversions, internal brand-to-brand changes, and hotel exits; monitor progress and escalate issues that may affect readiness or opening timelines.
Complete unique or expedited openings, ensuring critical tasks are completed accurately within compressed timeframes.
Develop practical solutions for opening challenges, including limited hotel-level support and special requests involving technology, service levels, or product requirements.
Contribute to procedures, tools, and programs that improve the opening and transition process, and communicate effectively with internal and external stakeholders.
Partner with owners, management companies, hotel leaders, Hilton Commercial Performance teams, Global Brand Organizations, and cross-functional partners to support execution and operational readiness.
Act as liaison with Revenue Management Hotel Openings and coordinate with Technology, Quality Assurance, Architecture, Design & Construction, and other partners.
Ensure hotel information is accurate, fully enhanced, and sellable after the initial hotel build in applicable Hilton systems, including GDS, PIM, CRS, and Hilton's brand websites.
Coordinate initialization of new hotels across Hilton Sales Worldwide, Brand Marketing, Global Distribution Management, Hilton Reservations Worldwide, Global Distribution Systems, Online Travel Agencies, and Hilton Honors.
Monitor overall hotel progress, keep assigned projects on target, identify risks, and drive timely completion of opening and transition requirements.

Benefits

Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
Employee stock purchase program allowing eligible Team Members to invest in Hilton shares at a 15% discount.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis Concierge support.
Free counseling and support through the Employee Assistance Program for eligible Team Members.
Paid time off.
Health and welfare plans, including medical, dental, and vision coverage.
Retirement plans.
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.