MANAGER GROUP SALES - Island H2O Water Park

NDM Hospitality Services•Kissimmee, FL

About The Position

The Manager, Group Sales is responsible for generating group business to meet or exceed sales goals. The role solicits, negotiates, and books new and repeat business across markets such as incentive groups, meetings, and conventions using outside sales calls, telemarketing, mailings, networking, and other methods. The position requires knowledge of hospitality sales practices and procedures, NDM Hospitality products and services, effective communication, and the ability to negotiate, influence, and sell. The manager responds promptly to proposals and client correspondence, maintains contact and account records in the sales system and group module of the property management system, and supports sales reporting and solicitation goals. The role also develops group business, prepares proposals and contracts, hosts onsite contacts and groups, helps prepare staff for events, and collaborates with the Sales team and park staff. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with flexibility for weekends and evenings as needed; longer hours, including holidays and occasional work exceeding 40 hours, may be required.

Requirements

Three to five years of proven hospitality sales experience in a theme park, entertainment, or resort environment.
Strong interpersonal skills and ability to work in a team-oriented environment.
Excellent group presentation skills, both written and oral.
Attention to detail and strong organizational skills.
Ability to manage multiple priorities and reprioritize when necessary.
Strong business planning, account planning, and budget management skills.
Demonstrated creativity in developing revenue-driving strategies.
Proficiency in Excel, Word, and PowerPoint.
Proactive work style and ability to initiate and execute projects.
Ability to work a flexible schedule and long hours when required, including weekends, holidays, and occasional hours exceeding 40 per week.

Nice To Haves

College degree preferred.

Responsibilities

Respond to Requests for Proposals and acknowledge client correspondence within four hours of receipt.
Maintain up-to-date contact and account information in the sales system and group module of the property management system.
Meet or exceed established sales goals.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Meet or exceed sales solicitation call goals assigned by the Director of Sales.
Assist with preparing required reports on time.
Meet and greet onsite contacts and groups.
Develop networking opportunities through active participation in community and professional associations, activities, and events.
Prepare proposals and contracts.
Solicit, negotiate, and book new and repeat group business using social media, outside calls, and telemarketing.
Define the company brand through events.
Ensure staff are adequately prepared and informed for events.
Work cohesively with the Sales team, communicate new processes, and keep the park informed and prepared.
Use knowledge of military voucher programs, family reunions, religious groups, and sports group sales in developing business.