Manager, Franchise Operations - California

Wyndham Hotels & Resorts•Riverside, CA

9d•Remote

About The Position

The Manager of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners, understanding their individual goals and needs, and recognizing that every hotel is unique. The MFO optimizes owners’ performance by delivering innovative solutions and relevant resources using their experience and network across the organization.

Requirements

2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
Multi-property experience
Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.)

Nice To Haves

4 year college degree (Preferred)
Industry certifications (Preferred)

Responsibilities

Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
Drive NRG through retention and development opportunities.
Collaborate with internal stakeholders.
Provide accountability to the organization through documentation, follow up and system reporting.
Achieve annual service, performance and KPI goals in order to impact WHR profitability.
Take ownership of personal and professional development.
Project a positive image and promote the value of Wyndham Hotels & Resorts.
Respond to one off requests from the business that are property specific within in indicated SLA.

Benefits

Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue 2.019 hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.