Franchise Operations Lead

Leon's Furniture•Toronto, ON

5d•Onsite

About The Position

LEON'S FURNITURE IS NOW HIRING A FRANCHISE OPERATIONS LEAD. This role's basic function is to optimize overall operations while assisting in expanding the business. The position is based out of our Home Office at 45 Gordon Mackay Rd. Toronto, ON.

Requirements

Strong verbal and written communication skills.
Strong knowledge of Leon’s POS+, MMHF and policies in various departments beneficial.
Proficient in Microsoft Outlook, Word and Excel.
A willingness and ability to travel from a few days to a few weeks.
Ability to work independently and with little supervision.
Ability to work under pressure while maintaining a positive, helpful attitude.
Strong time management and project management skills; able to balance multiple shifting priorities and ensure tight timelines are met.

Nice To Haves

Experience as a Dept Manager Beneficial.
Bilingual in English and French an asset, but not necessary.

Responsibilities

Provide Franchises with ongoing training and support, as needed.
Aid in the creation of system projects that affect franchise stores to ensure proper clarification for training purposes.
Ability to network and build rapport with current franchisees via phone or email communication.
Work with various corporate departments within Home Office, including Systems, Network, Desktop, IT, HR, Marketing, Merchandising as needed and in preparation for franchise store system conversions to the corporate database as well as new Franchise store openings.
Manage complex franchise conversion and new opening projects, ensuring key milestones and tight timelines are met.
Complete various additional responsibilities and meet project deadlines on time.
Assist with ad hoc requests, as needed.