Director, Franchise Operations

Yum! • Plano, TX

20h

About The Position

The Director, Franchise Operations is a senior leadership role responsible for driving operational excellence, franchisee performance, and brand standards across the franchise system. This role serves as the primary strategic and operational link between the corporate leadership team and franchise partners, ensuring alignment with brand vision, growth objectives, and performance expectations. Reporting directly to the COO, the Director leads and develops a team of Franchise Business Consultants, partners cross-functionally across the organization, and influences franchise owners to deliver consistent, high-quality guest experiences and sustainable business results.

Requirements

• Senior leadership experience.
• Experience in driving operational excellence.
• Experience in improving franchisee performance.
• Experience in maintaining brand standards.
• Experience serving as a link between corporate leadership and partners.
• Experience ensuring alignment with vision, objectives, and expectations.
• Experience leading and developing teams.
• Cross-functional partnership experience.
• Experience influencing stakeholders.

Responsibilities

• Driving operational excellence across the franchise system.
• Improving franchisee performance.
• Ensuring brand standards are met across the franchise system.
• Serving as the primary strategic and operational link between corporate leadership and franchise partners.
• Ensuring alignment with brand vision, growth objectives, and performance expectations.
• Leading and developing a team of Franchise Business Consultants.
• Partnering cross-functionally across the organization.
• Influencing franchise owners to deliver consistent, high-quality guest experiences.
• Influencing franchise owners to deliver sustainable business results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees