Director, Franchise Operations

Unleashed Brands • Bedford, TX

3d • Hybrid

About The Position

This role will lead franchise operations for Water Wings, driving performance, consistency, and operational excellence across franchise locations. The Director will partner closely with franchisees to support growth, improve execution, and ensure alignment with brand standards.

Requirements

• 7–10+ years of experience in multi-unit operations, franchising, or retail/service environments
• Proven track record of driving performance across multiple locations
• Strong business acumen with the ability to influence without direct authority
• Ability and willingness to travel as needed to support the franchise network

Nice To Haves

• Experience supporting or working within franchise models preferred

Responsibilities

• Drive operational performance across franchise units, including revenue growth, unit level economics, and key KPIs
• Serve as a strategic advisor to franchisees, providing coaching, guidance, and support to improve business outcomes
• Ensure consistent implementation of brand standards, programs, and initiatives across all locations
• Lead field operations strategy, including site visits, performance reviews, and action planning
• Partner with real estate and buildout teams to support successful franchise openings and ramp up
• Collaborate on onboarding and ongoing training programs for franchisees and their teams
• Work closely with marketing, training, and support teams to ensure cohesive execution
• Identify opportunities to enhance operational systems, tools, and playbooks

Benefits

• Paid bi-weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed