Manager-Field Services

TDS•Delavan, WI

5d•Onsite

About The Position

TDS Telecom is hiring a Manager-Field Services to lead Field Services teams across assigned markets. The role focuses on operational excellence, customer success, exceptional customer service, technical excellence, and professional standards. The manager leads teams responsible for network growth, maintenance, and customer-related issues, while supporting execution of the company’s overall business plan. The position is based at 120 South Wright Street, Delavan, Wisconsin. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, with 24/7 on-call availability to support customers, the network, and Field Service Technicians. The role also requires availability to work outside regular hours when situations dictate. The stated annual pay range is $86,400 to $140,400. The posting also lists a $3,500 sign-on bonus and benefits including insurance, paid time off, holidays, a 401(k) with employer match, paid parental leave, and tuition assistance.

Requirements

Bachelor's degree or higher, or at least 4 years of professional work experience.
At least 3 years of experience in the telecommunications industry.
At least 3 years in a supervisory role or equivalent leadership experience.
Valid driver's license, which must be maintained.
Upon hire, successfully complete customer-specific requirements, which may include a customer-administered background check.
Be available to work outside regular hours when situations dictate.
Computer proficiency.
Ability to manage multiple tasks while maintaining urgency and a positive attitude.
Strong problem-solving, leadership, interpersonal, coaching, and team-building skills.
Ability to handle stressful network outages and customer-impacting situations calmly.
Strong technical background, including understanding of telephony, Class 5 switching, copper and fiber-optic outside plant practices, troubleshooting, and common equipment installation and maintenance practices.

Nice To Haves

Lightwave transmission system experience.
Solid understanding of SONET theory and operation.
Extensive knowledge of fiber restoration practices and procedures.
Solid understanding of OSHA safety requirements and guidelines.
Customer Focus Management and/or Total Quality Management training.

Responsibilities

Lead Field Services teams across assigned markets, fostering a culture of customer service, technical excellence, and professionalism.
Provide leadership to the direct team and other teams involved in network growth and maintenance, creating a motivating and rewarding work environment.
Maintain effective working relationships with adjacent teams.
Direct activities necessary for proper maintenance of TDS network equipment and other company assets.
Assist Field Services leadership with executing plans and processes tied to the overall business plan.
Ensure compliance with TDS policies, processes, and procedures.
Ensure the team understands TDS goals and coach team members through process improvements.
Serve as the management point of contact for network equipment and customer-related issues in assigned markets.
Coach direct reports and contractors during emergencies such as switch outages and cable breaks.

Benefits

$3,500 sign-on bonus.
Medical, dental, vision, and life insurance, with day-one benefits stated in the posting.
All-expenses-paid vacation opportunity for top performers.
Discounted TDS services.
Three weeks of paid vacation and two weeks of paid sick time per year, as stated in the role overview.
Paid company holidays.
401(k) program with employer match.
Paid parental leave.
Tuition assistance.
Short- and long-term disability coverage is available to associates working 30 or more hours per week.