Manager, Field Service

ASM•Chandler, AZ

42d•Onsite

About The Position

As a Manager, Field Service at ASM, you will lead critical service operations for key customers, ensuring our advanced semiconductor equipment delivers safe, reliable and predictable performance in the fab. You will act as an external escalation lead and multi-system subject matter expert, driving technology qualifications, cross-functional taskforces, and data-driven improvements that shape uptime and cost of ownership. By guiding a high-performing team and collaborating closely with customers and internal partners, you will help advance ASM’s strategy, strengthen customer trust, and influence how next-generation chips are made.

Requirements

Bachelor’s degree in Engineering, Physics, Materials Science or a related technical discipline and 16+ years of relevant experience; OR Master’s degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience.
Ability to travel up to 20% domestically and internationally.
Ability and willingness to work long-hours when needed to solve escalations.
Significant experience in the semiconductor equipment industry in service, field support, or customer operations roles.
Proven track record as an escalation lead and technical SME for complex equipment or process systems at customer fabs.
Experience with at least two advanced semiconductor equipment platforms; familiarity with ASM toolsets and configurations is a strong advantage.
1–3 years of people management and/or formal leadership responsibility (e.g., leading teams, projects, or major customer programs).
Demonstrated experience applying structured problem-solving methodologies (such as 8D) in high-stakes customer environments.
Strong focus on safety, quality, and risk management, with experience partnering on EHS, compliance, or regulatory topics.
Excellent communication skills in English, with the ability to explain complex technical topics to different audiences in a clear and inclusive way.

Nice To Haves

Direct experience with ASM equipment and processes across multiple configurations and fabs.
Hands-on experience developing predictive models or advanced analytics from cross-fab or multi-system data, and turning insights into action.
A strong track record leading cross-functional taskforces, technology qualifications, or complex escalations involving customers and multiple internal groups.
Demonstrated impact on cost of ownership, reliability, or product performance through design review participation or feedback loops with R&D and product teams.
Proven ability to guide account strategy for critical customers, including capacity planning, ramp management, and technology insertion.
Experience building, mentoring, and scaling service or field teams in fast-paced, global or multi-site environments.
Ability to navigate ambiguity, make sound decisions with incomplete information, and keep teams focused on priorities during change.
Passion for developing people, fostering inclusive cultures, and helping diverse teams perform at their best.

Responsibilities

Serve as the external escalation lead for critical customer issues, coordinating responses across field service, engineering, and customer teams.
Act as subject-matter expert (SME) for multiple core systems and at least two ASM toolsets, supporting all configurations.
Lead and coach teams in 8D and other structured problem-solving approaches, embedding strong diagnostics discipline in day-to-day service work.
Guide technology qualifications at customer sites, leading cross-functional process taskforces to secure successful performance and ramp.
Correlate cross-fab and multi-system data sets, develop predictive models, and translate insights into practical actions for customers and internal teams.
Drive cost-of-ownership improvements by feeding learnings into design reviews, maintenance strategies, and service offerings.
Provide strategic vision for safety and environmental practices across your area of responsibility, always putting people and equipment safety first.
Partner closely with corporate EHS to anticipate regulatory requirements and ensure compliance with local and global standards.
Lead high-level safety decisions, championing a culture where safety, quality, and care are non-negotiable.
Guide account strategy for critical customers, partnering with sales, account management, and business units.
Influence capacity planning, technology adoption, and service strategies based on deep understanding of customer roadmaps and fab priorities.
Incorporate customer feedback, performance data, and market trends into your planning, helping ASM stay ahead of industry developments.
Represent ASM as a trusted advisor, clearly communicating our vision, roadmap, and value to customers at multiple levels.
Communicate ASM’s strategy and team goals in a clear, inspiring way so everyone understands how their work contributes to our long-term ambitions.
Set and communicate clear expectations for performance, safety, and quality, aligning day-to-day work with organizational goals.
Hold yourself and others accountable for meeting commitments, promoting a culture of ownership, follow-through, and continuous improvement.
Create and maintain a learning culture: provide regular feedback, encourage skill development, and open opportunities for growth.
Empower others by delegating responsibility appropriately and fostering autonomy in decision-making.
Foster an inclusive, positive team environment where people feel valued, respected, and motivated—helping to attract, retain, and inspire top talent.
Drive cross-functional collaboration across local and global teams, ensuring diverse perspectives are considered in decisions and initiatives.
Encourage and support the sharing of new ideas, creating a culture where innovation is welcomed, constructive challenge is embraced, and ideas are acted upon.
Model resilience and a solution-focused mindset when facing changes or escalations, helping others navigate challenges with confidence.
Promote a growth mindset, encouraging colleagues to see change as an opportunity for learning, improvement, and innovation.
Communicate change clearly and consistently, reinforcing alignment with organizational goals and the One ASM mindset.
Drive collaboration across teams and regions to ensure a unified response to major changes and strategic initiatives.