Manager Field Ops

United Site Services • Oakland, CA

8h

About The Position

The Manager Field Ops is responsible for managing all operational functions at a branch. This position directly oversees dispatchers/routers, service technicians, pickup and delivery drivers, yard personnel, fence crews, and the shop. The role reviews operational paperwork, monitors service levels and delivery efficiency, coordinates with other departments and branches, maintains staffing, and reports on operational performance. It also administers fleet DOT records, reviews time punches and time-off requests, supports payroll scheduling, administers the branch safety program, and oversees employee development and performance reviews. The position operates company vehicles and pulls trailers, and performs other duties as assigned.

The role has supervisory responsibility for staff at the location. The company describes itself as an industry leader in comprehensive site services and emphasizes customer success, corporate responsibility, continuous improvement, teamwork, and operational excellence.

Requirements

• Minimum of a two-year associate degree or equivalent combination of education and experience.
• Minimum of 5 years of related experience and/or training.
• Minimum of 5 years of proven leadership experience leading a diverse team to accomplish results.
• Skills in customer service, team building, organization, time management, communication, decision-making, and problem-solving.
• Knowledge of proper cleaning and repair of company assets.
• Valid Class C driver's license.
• Experience with a multi-stop routing system and dispatch procedures.
• Computer knowledge, including Navision, Microsoft Office, and routing/logistics software.
• Excellent written and verbal communication skills.
• Knowledge of financial statements.
• Experience managing a budget.
• Knowledge of all company assets in inventory.
• Ability to meet the listed physical requirements, including lifting, pushing, pulling, walking, crouching, squatting, and entering and exiting equipment.

Responsibilities

• Manage all operational functions at a branch.
• Directly oversee dispatchers/routers, service technicians, pickup and delivery drivers, yard personnel, fence crews, and shop personnel.
• Review manifests, routing tickets, DVIRs, and other paperwork for completion and accuracy.
• Monitor service levels and deliveries, identify efficiency opportunities, and recommend improvements to operational practices and customer care quality.
• Coordinate with other departments to support clear and positive communication within the region.
• Work with departments to resolve customer service and delivery issues, and coordinate asset transfers with Operations Managers at other branches.
• Maintain staffing levels to meet customer and branch needs.
• Analyze and report operational activities, including service levels, routing efficiency, labor and overtime, and fuel.
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations.
• Administer fleet DOT records, including log books and record maintenance.
• Review and approve e-time punches for payroll processing; review and approve time-off requests and schedule time off according to operational needs.
• Administer the branch safety program and coordinate training with the Safety and HR departments when necessary.
• Develop employees and conduct periodic performance reviews.
• Create and maintain a positive, safe, and effective work environment.
• Operate a variety of company vehicles and pull trailers with company vehicles.
• Perform other duties as assigned.

Benefits

• Holiday and paid time off (pro-rated for part-time employees).
• Medical and pharmacy coverage.
• Dental insurance.
• Vision insurance.
• Employer-paid short-term disability.
• Employer-paid employee basic life and accidental death and dismemberment coverage.
• Voluntary employee life and accidental death and dismemberment coverage.
• Voluntary spousal life coverage.
• Voluntary dependent life coverage.
• Hospital indemnity, accident, and critical illness coverage.
• Commuter/transit account.
• Healthcare flexible spending account.
• Dependent care flexible spending account.
• Health savings account.
• 401(k) with employer match.
• Employer-paid employee assistance program (EAP).
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree