Manager, Fare Collection

RTD•Rock Hill, SC

5d•$92,003 - $129,955

About The Position

This position coordinates, directs, and continually improves fare collection activities, and creates, maintains, and communicates operational processes for the program. It serves as the primary liaison for the fare collection program and works across the agency to support program operations, system performance, vendor management, and continuous improvement. The role coordinates with business units, end users, vendors, and information technology teams, and oversees program communications, vendor relationships, budgets, policies, performance metrics, and planning. It also advances RTD’s Small/Disadvantaged Business Enterprise, Title VI, and ADA Plans as applicable to contracting, procurement practices, and the fare collection program. The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues. RTD describes its workplace as inclusive and diverse, with values of passion, respect, diversity, trustworthiness, collaboration, and ownership.

Requirements

Bachelor's degree in Business Administration, Marketing, Computer Sciences/Information Technology, or Engineering, or an equivalent combination of education and relevant work experience.
Five years of experience supporting or managing programs, projects, systems, and/or operations involving cross-functional teams and stakeholders.
Experience managing vendor relationships, contracts, and vendor performance.
Experience developing and implementing operating policies, procedures, and/or processes.
Experience coordinating short- and long-term planning and supporting implementation of system, program, or operational improvements.
Knowledge of vendor management, contract administration, procurement, and Service Level Agreements.
Ability to coordinate complex programs and initiatives involving multiple business units, vendors, technical teams, and stakeholders.
Ability to analyze system performance, operational needs, and program data to identify issues, evaluate options, and support recommendations.
Ability to develop and maintain effective working relationships with internal stakeholders, vendors, consultants, and other external partners.
Strong written and verbal communication skills, including the ability to communicate specialized information to varied audiences.
Ability to plan, organize, and prioritize multiple initiatives and responsibilities while meeting established deadlines.

Nice To Haves

Experience with fare collection, payment systems, revenue systems, transit technology, or similar customer-facing technology systems.
Experience creating and managing operating budgets.
Experience managing projects, including coordinating scope, schedule, budget, stakeholders, and deliverables.
Experience with procurement activities, contract development and administration, and Service Level Agreements.
Experience in process and/or systems mapping.

Responsibilities

Manage and coordinate activities supporting the fare collection program with business units, end users, vendors, and information technology teams.
Serve as the primary point of contact and program liaison for stakeholder needs and concerns related to fare collection.
Communicate with agency management, department heads, and end users regarding fare collection operations, system activities, program needs, and production activities.
Manage vendor relationships, including procurements, contract execution and compliance, Service Level Agreements, and vendor activities involving system configuration, administration, monitoring, support, and access control.
Coordinate and direct development and tracking of capital and operating budgets, and develop business case justifications and cost-benefit analyses for proposed initiatives.
Establish and document operating policies, standards, and procedures for the fare collection team and associated business units.
Analyze and publish system utilization and user experience metrics to support planning and monitoring of system health.
Develop short- and long-term goals and objectives to improve program effectiveness and efficiency and support implementation of new technologies.
Research emerging technologies and solutions in support of procurement and program improvement efforts.
Advance RTD's Small/Disadvantaged Business Enterprise, Title VI, and ADA Plans, as applicable to contracting, procurement practices, and the fare collection program.
Perform other job-related duties as assigned.